.....so you thought to remove my post,well.......

P

Pinco Palla

Joined
Jun 22, 2001
Messages
7
So,to avoid any problems you thought to remove my post from this forum , well,I do not have any other way that post this e-mail I got from Steve/Strider knives :

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Mr.(my name),
The last e-mail I received from you was on 05/31/01 with your Fed Ex account number and asking about delivery. I sent a response on 06/04/01, stating that we have about
a five month backlog. I also responded to the fax you sent because you requested green coating and it is no longer available, but I haven't heard anything since. Until today.
I received an e-mailed about someone on the forums named "Pinco", or "PP", verbally tearing us up about not getting responces about delivery. Since I don't read the
forums, or show anyone named "Pinco" in my computer having ever ordered a knife from us, you would think the great forum oration would fall on deaf ears. WRONG! I have
two partners who are very active in the forums (that way I don't have to), who don't spend alot of time in my computer. They don't have any idea who you are, by any name.
But they do now. WE TAKE GREAT OFFENSE TO YOUR SUGGESTION THAT WE HAVE SINGLED YOU OUT BECAUSE YOU ARE ITALIAN.
Here's the deal. We make knives. We make good, durable knives. I know this is true, because our phone calls and e-mails have tripled since February. We are a four man
operation. Sometimes it takes us awhile to return all the calls and e-mails, because we make knives, and don't have the luxury of answering everything immediatly. We need
to stay caught up on our coms, but our focus is on the knives ordered. If I tell you I got your order, I got your order. If you didn't get my e-mail, would you like me to stop
production of your knife until all the coms are answered? Our focus is on your order, not you. Thats the way we have to do things, or we wouldn't get anything done.
So feel free to cut us up, under any name you want. The forum is yours too. But don't think we aren't paying attention.
We haven't run your credit card, and we are cancelling your order. We prefere not to do business with you.
Thank you for your time.Steve
Strider Knives, Inc.
---------------------------------------------

This is not the true and the guys at Strider knives know that,Knifebomber gave to me their personal e-mail,I sent many e-mails without getting nothing back,but I do not want to continue this matter anymore , I can survive without their blade.

I'm so sorry for this bad step from them , I think I'm a good customer for many american suppliers (Lightfighter,U.S.Optics,Wes/Midsouth,GA precision,Botach,GG&G,I.B.A.,Impactguns,JT surplus,and many others) , I also did some trades/sales with some of you without any miscomunications and/or misunderstanding.

I think the points as Steve wrote are wrong but it's just my opinion,however I think that's not a good customer service at all.

In my business my customers are always right with their good rights,seems this is not the rule with Strider Knives.

Anyway I'll learn to survive without any of their blade.

Thanks to everybody and excuse me very much for bothering with this poor matter.

note:
this post'll be also posted in tactical forum and Assaultweb,just a guarantee from being removed again.

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"memento audere semper"
 
Pinco,

I'm sure that you somehow feel slighted. Tough.
You cannot, and should not expect instant gratification from a custom shop. They have neither the staff nor the time to cater to every call requesting info- if they did, no one else would be able to get their knives.
(You should try to get info from any of the big name gunsmiths!)
That would be arrogant and extremely selfish.

I have been using their knives for a while now in the real world, and consider thm to be the best- bar none- that i have ever used- period.
They are worth the wait, but i also understand that some people, due to their personality or breeding, require instant gratification.

Deal with it.

If you feel that you are being discriminated because you are Italian, well, i feel annoyed and angry that you should not choose to capitalize the name of the country that i live in, and fought for.

In my world, we mimic constant whiners with a phrase that we use whenever thay start their stupid, petty crying.
"Wah, my ***** ( popular slang term for female genitals) hurts!"

It is your choice to buy from whoever you wish to.
It is also thae makers choice to not sell to whoever they choose to.

Take a chill pill Pinco, and relaz- you'll live longer.


[This message has been edited by Pat Rogers (edited 06-29-2001).]
 
Pat,

you do not realize my points:

1)
I place an order.

2)
Then I need just to know when it's the scheduled delivery and if my order is procedeed.

Nothing more.

I did not get back any confirm and schduled delivery date.

So I thought to reach them via the forums.

No way.

At last they reach me to tell me my order is cancelled and they removed my post from here.

Are the things more clear now ?

Thank you anyway for yr kindly reply.

ciao.

------------------
"memento audere semper"

[This message has been edited by Pinco Palla (edited 06-29-2001).]
 
Pat,

"the wait worth the while"

I placed an order for a Chandler M40A4 last July 2000, probably I'll get it next January 2002 , 18/20 months wait.

Do you think I know what's the "wait" word means ?

Thanks again,ciao

------------------
"memento audere semper"
 
Pinco Palla, ggijoe, Maurizio Fulignati or whatever other name you may want to go by today;

Fact 1.
Your order request via email was placed 23MAY01.

Fact 2.
Your fedex info was received via email 31MAY01.

Fact 3.
Strider Knives returned your email to your "cute" ggijoe adx. utilizing the reply function, therefore I'm sure it went to the correct adx. This was to confirm your order and gave you a 5 month delivery time.

Fact 4.
Mid June, less than three weeks after your order you commenced sniveling about the status of your order.

Next you continued to whine on our forum and other forums. We are glad you have so much spare time to do such childish nonesense. We don't. No apologies will be given to you from this company, for none are due. And if you really think that your comment of "the customer is always right" is truth, I hope someday you are in business for yourself. The original meaning behind this statement was for it to be utilized as a tool for instructing employees to deal with perspective consumers in a professional, intelligent and polite fashion.
Your original email was answered with the professional information it required, without forgeting to capitolize any important words, both politely and intelligently. This however was not enough for you. You needed to check in after three weeks so someone could hold your hand and convince you that everything was going as planned.
Well now there is a change of plans. We have decided to give you all of that hand holding time to devote to convincing the world that we are mean people with poor customer relations skills. We have done so by cancelling your request to do business with us. Which name will you be using to do so? One of your neat secret call signs?
Either way, we will be here continuing business as we always have, with pride. Feel free to stop by if you make a trip to the USA.
Duane Dwyer
Strider Knives

 
Ryan ,
as I already answered in Tactical forum I did not bring you in this matter in any way,you tried to help me just giving to me their e-mail addresses , nothing more.
Is it clear ?
I do not hide behind anything , I just use my alias as everybody you.
Is it clear this point too ?

D.D.,
You have yr opinions I have mine,I remain with mine.
Keep yr tool,I keep my money but,believe to me , you loose more than me.
......mmmhhh,before to salute you I'd like to ask you something more.....
why you cancelled my previous post ?
Why you did not have time for me to answer my question and now you have plenty of time for me ?

Anyway this is a close thread for me , I wish you the best and , no , even if I come almost one time each year at Coronado,I'll not vist you,I do not care abt it.

Take care,
ciao
PP

------------------
"memento audere semper"
 
Pinco,

This comes down to a question of integrity between you and the Strider guys.

I know them, and have firsthand knowledge of their ethics, and of their commitment to that community they serve.

I don't know you, but your statements speak volumes.

Again- relax. You lost this. Accept it and carry on. Whining will do you no good here or in any other venue.
 
WHOAH... Everybody! Let's ease up a bit on those triggers.

We all know that Strider knives are made to stand up under conditions of extreme duress. That sort of product takes more time to be done - and done right. This is especially the case when it is a 4 man team trying to fulfill a large number of orders for that product. And precedence is thankfully being extended to those who are going in harm's way. While not pleased with the standard multi-month wait, I can understand and am grateful that quality isn't being sacrificed on the altar of expedience.

This really is no affair of mine, and normally I would butt out. But I have a sneaking suspicion that a cultural/language barrier is the root of this discord. Perhaps languages and the fact that this communication is all done via text-based correspondence has led someone to accidentally send or receive the wrong intent or spirit of their message. Pinco may have accidentally posted something in an offending manner where he might have been trying to be humorous. Maybe not. Either way....

<strong>Pinco</strong>, I don't know you or Mick or Duane, or any of the other guys at Strider Knives for that matter. However, I do know the reputation of Mr. Strider and his knives through word of mouth. That is what led me to this forum. I'm one of those people who knows the value of a good knife in a difficult situation.

Normally one could quite reasonably expect to have a prompt reply and an expedient delivery date when an order is placed and FedEx numbers are issued. However, sir, please keep in mind that these are essentially all custom-made pieces being created by a small group. From what I understand they don't have a stockroom full of blades in the back just waiting for someone to order them. You place your order, get in line, and wait for it to be made. Getting on the forums and posting "b1tch-O-grams" denouncing Mr. Strider is unnecessary, insulting and uncalled for. I've read through this entire forum and come to the conclusion that Mick and the rest of them don't lightly bandy about the words, loyalty and honor. They believe in it and conduct their business accordingly.

David

------------------
Integritas

[This message has been edited by Kampfjaeger (edited 06-29-2001).]
 
OK,let's explain again my point of view , but before that let me state that I never offended anyone here calling him "cute" or "dude" :

1)
I placed an order for a Strider Knife.
2)
I e-mailed at Strider asking for a confirm and scheduled date delivery,no problem whatever it could be.
3)
I got only one answer where they told me having some problems for the coating requested.
4)
No other e-mail received since that one.
5)
I e-mailed to them just asking the infos as above,nothing more.
No answers again.
6)
I posted my voice on tacticalforum where , after some time , Knifebomber,kindly,gave to me two of Strider's e-mail addresses.
I wrote to them again , no answers again.
7)
Thought to post my voice on this forum.
8)
got the above e-mail from Steve.
9)
My post was removed.
10)
decided to post this brand new one.

Do you think I started this matter if I got a simply answer ?

Now,may be it's a language/cultural barrier, may be a miscomunication / misunderstanding problem, but why I did not get any answers from them while I saw answers to some other posts from D.D.and Mick ?

I'm not upset with them , I can survive this , I'm also well relaxed Pat , do not worry.

Simply it's hard for me to understand their behaviour.

I understand they are so busy, well for them , but did not they find 5 minutes for customer care ?

Well,that's OK.

As I states above I got stuff from american suppliers since a long time ago,well , this is the first time I have a similar experience.

You all continue to repeat they are great knifemakers,that's why I wanted one of their blade to test , but it does not mean they had a good behaviour with me ,and I do not understand why ?

Anyway,thanks for your time and enjoy your blades.

Ciao,
PP

------------------
"memento audere semper"
 
D.D.,
excuse me if I have another answer for you,
why you wrote ironically about my name , my alias and my e-mail address ? "Cute" ?
My name is Maurizio Fulignati
My alias is "Pinco Palla" and I use it as all of you usually do.
ggijoe@hotmail.com is my e-mail address

Pat,
being well relaxed in front of my laptop I want to state that ,no,I do not have anything to win or to loose here,just to post my voice and opinions,as everybody you.

Knifebomber,
I read hostility in yr words,you do not know who I am, well I do not who you are too , so we are equals, is not it ?

Thanks to everybody.

Pinco Palla

------------------
"memento audere semper"
 
Pinco,

As I understand from Steve's message he did reply to you, Duane confirms that. If you don't trust them at least that much, why are you trying to do business with Strider then?

I may not be happy with the waiting period or long reply times, but to throw those accusations is kindda too much, and I think unfair.
I don't think that sort of msg would do any good here.


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zvis.com
Have Fun,
Alligator
 
<strong>Pinco</strong>
The fact that seems to be eluding you is that Strider Knives <strong>is not a large operation. As Mick and Duane have posted, they do not have the manpower to dedicate someone to addressing their correspondence as well as make knives.</strong> I'm certain that they value you as a customer, but no more so than they would me.

These are custom products you have ordered. As Mick told you... Hang in there and it will be worth the wait. You knew what you were getting into when you placed your order. Now you need to just wait.

------------------
Integritas
 
Okay, time for me to chime in. I've been hesitant to say anything that might step on any toes, but I can't deny my tendency to state my opinion.

First, let me say that I've had some very positive experiences with Strider- especially Mick. He bent over backwards to proccess an order for me about a year ago so that I could get a knife for a friend of mine that was leaving for basic training. Despite being very busy and backlogged with orders, he made my order a priority due to my friend's situation.

I've also worked with Mick in a more professional manner- I did some artwork for Strider last year. Again, he was very professional and pleasant to deal with.

Now to address Pinco's situation. If we are to believe his assertion that he sent them many emails (presumably with legitimate concerns or issues), with apparently no responses (it sounds like they answered his original email only), he should recieve a reply. Now, for all I know, he's lying, but for sake of argument let's say he's not. Maybe he's just a dumba$$ that was all worried about his order and wanted to verify that everything went smoothly. I know I'm always a little leary of ordering from other countries. Maybe he had more important things to discuss. Either way, dumba$$ or not, he should get replies to his coms.

I've been in his boat as well. I sell knives from another maker as a side business. Several months ago I began attempting to contact Strider because a VERY good customer contacted me asking if he could order Striders through me. The customer was very eager to buy a lot of Striders through me because I was a trusted overseas dealer. Many weeks went by with unanswered phone and email messages. And of course I got pissed.

<Edit: I forgot to add that I eventually got a call back from Duane, and I got my answers. I couldn't get a dealer license to sell to the guy becuase he lives in a counrty with an exclusive dealer. But all ended cool. Thanks, Duane.>

Knowing that they are a very busy little shop was cold comfort as I was being hounded every day by this gentleman.

So here's my opinion. If Strider, Inc. is too busy to return calls and emails, they need to hire more people. I know personally that hiring someone to lighten the load is easier said than done. When one is so busy, the last thing you need to be doing is training someone to do their job. But it's a necessary thing.

Yeah, I know my pu$$y hurts, and wah wah...etc. But for once, maybe all you fellow members of the Strider Cult could relax and stop kissing a$$ enough to consider that maybe they DO need to work on their customer relations. We all know that they are dedicated to making the best hardcore blades out there. We also know that their demand has stretched beyond the comfort level. Maybe it's not a slap in their face to suggest that they should consider hiring more office help to handle their ever-growing demand?

------------------
John Gonzalez
Exclusive Dealer
Mineral Mountain Hatchet Works


[This message has been edited by Kumdo (edited 06-29-2001).]
 
BTW, I forgot to mention that I eventually got a call from Duane regarding the overseas customer, and all was sorted out. I couldn't get a dealer license to sell to the guy because there was already an exclusive dealer in his country, but at least I got it sorted out. Thanks, Duane. (I tried to edit the above original post, but it apparently didn't work).
 
I'm sorry, but I just have to say this.

When I first read the title of the thread, the first thing that popped into my mind was the image of a man in a black tophat and cape - sneering and pulling at his waxed handlebar moustache.:D

Was I the only one?
 
Wow, and I thought I was in trouble. At least I can (and have)
order a tool from Strider. Pinco, is it your time of the month?
are you feeling moody? cramps? is there an unpleasant discharge?
:barf:

-Ass
 
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