itseasy... please send the knife back to us. I do not know why they have not contacted you yet. I will look into this. What email address did you use? When you ship the knife back please place a note in the box about the problem and if let them know that I had suggested you send the knife in. If you can try to send it so that you can track the package and insured, this helps in case the knife never shows up at SOG. Which can happen. Please see our warranty page on the website for more information and our mailing address. The warranty page is here (http://www.sogknives.com/service/warranty/).