I had several of them in the past and was impressed with them, sorry to hear that they have taken a turn for the worse.
Not sure if things have taken a bad turn. Time and user feedback will help clarify that.
In my first post in this thread, I was largely referring to my experience with SOGs, and that has been exlusively with the folders and MTs. I pretty much moved away from fixed blades when I came back to knives a few years ago.
Over that the last 9 months I've followed things SOG a bit closer, reading all the various posts and getting a better feel for SOGs products.
My observations:
The fixed blades are regarded highly, especially the older ones. The current models appear to get high to very high praise, with a few exceptions. I have seen some negatives regarding the choice of handle materials and sheaths.
The hawks get praised by users and reviewers. An area SOG seems to have really nailed what works and folks want.
Likewise, the multitools get high marks. Only negative comments I've seen related to size, or choice of tools on the MT; both a matter of personal preference. Don't recall any negatives related to quality.
The folders seem to be the most troublesome and sometimes volatile area for many. I see some praised and some plain out hated. Some of the new designs may not have been the best choice by SOG and offended many, but I've seen comments from folks praising those same designs.
I have a number of SOG folders, all bought in the last few years, and I find them decent for the price point I bought them at.
Folders are an area where folks seem to have strong opinions on what they should get for their dollar and how it should perform. I think those expectations may be a little high in many cases.
It's kind of a confusing area.
Take the Flash. Nutnfancy still raves about both the Flashs (mostly for their weight).
I don't quite get the level of his rave. I have both a Flash 1 and 2. I like both of them for several reasons, and think they are decent EDCs, but its not a knife I'd "rave" about. And its not a knife I'd expect a lot of performance from. But then I've seen one reviewer put a Flash 2 thru torture. He repeatedly batoned with it! When he got done it was still working fine...a little blade play, but still fully functional. I was amazed.
Again, very confusing area.
As to customer service, I don't know. Only person I've spoken is Chris, and he bends over backwards to help folks.
Considering most folks only post when they have a problem with CS, its hard to form an opinion. I have seen posts complimenting their CS.
A good CS experience involves clear communications on both ends of the issue (which most folks suck at), my guess would be SOGs CS is probably about the same as most large manufacturers.
SOG DOG #2