SOG warranty/service dept.

N8N

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Mar 17, 2007
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Primarily responsible for my becoming active here after years of having an account but doing nothing with it was a SOG Flash 2 that was simply handed to me by a friend while at his house and asking for a knife to open a bottle of adult beverage, having lost my EDC knife of years literally earlier that day. It's not "me" but is functional, I thought it was a great gesture, and I figure I'd keep it just because (and fix it up if I could.)

I identified three problems with the knife that I couldn't fix without replacement parts:

1) the pivot screw's Allen recess was partially stripped, so I couldn't adjust it the way I wanted
2) the pocket clip was broken off (kind of a deal killer for me)
3) the detent ball and spring for the "safety" lever were missing, meaning that it could flop to the "safe" position unless wedged open with something, making reliable opening impossible.

I contacted SOG and told them the above, and I did not omit that I was given the knife by a friend and was not the original owner, had disassembled it to clean and hopefully repair it before contacting them, and based on the fact that the detent ball was missing, it'd probably been disassembled before as well. I was told that they wouldn't send replacement parts but for a $20 fee they would fix whatever was wrong with it, if it was possible to do so. So for $20 and a bubble mailer, I sent the knife off to them and it returned last night with all faults fixed (but incredible amounts of patina intact) and a sharpened blade. Not shaving sharp, but likely as sharp as it was when it shipped the first time.

Yes it's possibly silly to spend $20 plus shipping on a knife that I can buy new for $40-50 but a) I like keeping usable tools usable as long as possible and b) this one was given to me by a friend, a new one I would have bought at a gun store or from a faceless online retailer.

Anyway, the only complaint that I had was that there was awful side-side blade play but a little twist with an allen wrench fixed that right up; suddenly opening was very stiff though. I put a drop of 3-in-1 in there and worked it a few times while watching TV. Oddly, that didn't restore good action but the oil must have seeped completely wherever it needed to be (I assume the outside of the new pivot screw?) overnight as this morning it's 100%. There's a lesson about patience in there somewhere, I'm sure.

It still probably won't be my primary EDC knife but it's nice to have it and while I've seen plenty of posts relate similar stories from manufacturer of higher priced/higher end knives I figured that I would give SOG props for providing great service on a budget-priced knife.
 
I had a sheath that wasn't stitched properly from the factory. I emailed a couple of pics and they asked if I'd prefer nylon or leather.

A week or so later I received my shiny new leather sheath in the mail.

Certainly did right by me, and I'll continue to buy their multi-tools (because I keep losing them!).

Glad they fixed you up. :)
 
I sent in a Sog knife once for a friend. It was an Aegis Tanto I had given him as a gift still in the clam pack so when he said he was having difficulty opening the blade I asked he give it back to me to have a look at.

I ended up sending it back to Sog. Being NIB I didn't want to tinker with it. After a week I called to see if it had arrived. The gentleman on the phone put me on hold and went and looked in all the return bins where knives waiting repair are distributed, he found the knife and confirmed that it had been received and after quick review while I was still on the phone told me he was just going to send me a new knife.

About a week later a brand now Sog Aegis arrived.

I appreciated that the gentleman on the phone in the repair department took the time to look for it and address the problem fairly quickly and to my complete satisfaction. Pretty good customer service if you ask me.

Other then requesting a couple of clips and a new box that's my only real experience with their CS and in all cases was happy with it.
 
Sog has done good by me. Sent me a thumbstud to replace one that had been destroyed by an idiot dealer trying to change the stud. No charge. Pleasant on the phone.
 
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