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[SOLVED] - New Rats, Small Issue

Discussion in 'Swamp Rat Knives' started by tatteredmidnight, Sep 13, 2010.

  1. tatteredmidnight

    tatteredmidnight

    335
    Mar 19, 2010
    Hi,

    I just received my first Swamp Rat knives, I'm blown away by the feel of these, outstanding. Balance is dead on, ergos are wonderful.

    [​IMG]

    So i only have one small problem,

    [​IMG]

    The powder coat is chipped right at the base of the choil, on the ricasso side.

    I don't think this is enough to spoil the knife for me, The knife was intended as a user so this will be only the first of many blemishes to end up on it. I am thinking of touching this up with some black nail polish and moving on with my life :D

    In any event, FANTASTIC knives from my first impression. Love the design, Love the feel, and Eric really got these out to me quickly.

    Thanks for the wonderful knives,
    Adam
     
    Last edited: Oct 27, 2010
  2. Gravelface

    Gravelface

    Nov 8, 2005
    That isn't a chip in the coating, it is a personal touch of character to distinguish itself from all the others that look like it.

    No go beat it like a rented mule!!!
     
  3. Eric Isaacson

    Eric Isaacson Pirate Pirate

    Dec 19, 1999
    HOLY COW! That is one close-up picture. I wish I was able to take such clear pics.

    If you aren't happy with it send it back and we'll take care of you, however, if it is going to be a user personally I'd just start using it ;)

    Either way let me know [email protected]

    I'll make sure you are taken care of no matter what you want to do.

    Eric
     
  4. bigthresher

    bigthresher

    390
    Jul 31, 2010
    :pI second that! Go beat her good..it'll make ya happy
     
  5. tatteredmidnight

    tatteredmidnight

    335
    Mar 19, 2010
    Eric,
    thanks again for being so prompt, i wish everyone i dealt with professionally was as prompt. I have discovered another, similarly sized chip at the tip of the blade on the same side.

    These issues are not a big deal, its not worth sending the knife in, and i look forward to doing faaaar better to it in the coming days :). I did want Eric to be aware of the issue though, as a company can't address issues they are unaware of.

    Overall I'm very pleased with the quality so far, i'm gonna go sharpen them and beat the hell out of them, I'll try to take some good shots of the aftermath.

    P.S. The pic is a result of several years of photo school, a Nitecore D10 flashlight for lighting, and a Cannon SD600 Digital Elf point and shoot.
     
  6. Dennis in MA

    Dennis in MA Gold Member Gold Member

    May 31, 2005
    This is my Swampie. There are many like, but this one is mine. . . ;)
     
  7. DWRW

    DWRW

    Jul 21, 2005
    First..... Why do you have black nail polish!!!! :confused:


    Second: That is SR-101's way of telling you it want OUT! ;)

    .
     
  8. Cutshaw

    Cutshaw Moderator Moderator

    Aug 15, 2004
    Some questions are better left unanswered.

    Nekkid SR-101 is just evidence that the blade and I have become really close. :D Chemical stripper is fast but wearing the coating off from outdoor work and batoning is more fun.**

    [​IMG]




    ** It's easy to be glib when I hear that you plan on using the heck out of it anyway. If you're looking for a showpiece for the mantle (nothing wrong with that, I own several like that too,) then the Shop will take care of you. No question. :thumbup:
     
    Last edited: Sep 13, 2010
  9. bcornelis

    bcornelis

    995
    Jan 4, 2007
    Once you start using the knife you will get quite abit of wear and tear on the coating, as you would with any knife brand. This is strictly cosmetic and has no impact on the function of the knife.

    I look at it as similar to when one buys a new pickup truck. It looks good for awhile and you really feel the pain when it gets its first few scratches, but in the end it when there are more scratches/dings, that is when you will really get some serious and fun use out of it.

    Unblemished knives sold on the exchange forum are often knives that have never been used. If you buy a Swamprat knife you definitely want to use it.
     
    Last edited: Sep 14, 2010
  10. tatteredmidnight

    tatteredmidnight

    335
    Mar 19, 2010
    HA, touche, the nail polish would have been purchased for this purpose except things have taken a turn for the worse. I don't mind a worn knife, i just want to be the one who gets to do the wearing.

    What follows is not bashing SRKW, i am very excited about this knife. Unfortunately i now believe there is a more serious problem with the coating on this particular knife. I will be taking Eric up on his offer to send the knife back tomorrow.

    After stopping by a friends hose to cord wrap my warden I headed home and lightly stropped my RMD, perhaps 4 times per side. When i put the RMD down a sizable chunk of coating flaked right off the tip of the knife.

    sorry for the bad pic, ironically i left my camera at my friends house as i was wrapping the warden to check its model number for my earlier post.
    [​IMG]

    The powder coat on my warden is flawless and appears very durable.

    This in no way sours my opinion of SRKW, in fact my friend is now ordering a HRLM after seeing and feeling my RMD. From what it looks like, this appears to be a freak coating accident that could happen to any company.

    My only regret is having to pack the RMD back up after only spending a few hours with her.

    -- Adam
     
  11. Eric Isaacson

    Eric Isaacson Pirate Pirate

    Dec 19, 1999
    Adam
    I'm sorry to hear about the coating. Send me an email [email protected] and I'll send the info to send it to the shop. They'll be able to fix you right up

    Thanks
    Eric
     
  12. ytung

    ytung

    207
    Feb 1, 2010
    Awesome service as expected :thumbup:
     
  13. tatteredmidnight

    tatteredmidnight

    335
    Mar 19, 2010
    Yes, i am extremely pleased with the speed and quality of service i am receiving from SRKW.

    Its important to remember than ANY company can have manufacturing hiccups, and its how they deal with them that shows the companies true colors. In this case, SRKW is going above and beyond what is expected of them.

    I will update this thread as things progress, so far a big thumbs up for responsiveness and service, and from what i've seen here, i don't expect that to change as this progresses.

    Can't wait to get her back so i can beat the coating right back off of her.

    -- Adam

    EDIT: checked my phone and i allready have a response from Eric.
    I sent my email at 11:15 and i got a response by 1:40, outstanding.
     
    Last edited: Sep 14, 2010
  14. bushflyr

    bushflyr

    112
    May 26, 2001

    What's the "more serious problem"? Just curious because mine has flaked off in exactly the same spots.

    Not that I really care, it's been riding my belt for a couple weeks now and the rest is wearing just fine. Smoothing out from use like I'd expect, but no other chips. I really love this knife.
     
  15. TNRat

    TNRat

    Sep 18, 2003
    We were in the tobacco field one day when my father said "Richard, let me sharpen your tobacco knife."

    Uncle Richard handed over the knife and my father started fussing. "You put a pretty big gap in that edge when you hit a rock! Try and be more careful!"

    Uncle Richard replied "Well, give it here and I will put another right next to it so you can't see it."

    IOW, go use it so it will disappear. :)
     
  16. tatteredmidnight

    tatteredmidnight

    335
    Mar 19, 2010
    Sorry I let this idle for a while, I've been swamped (pun intended) at work ( i do IT and everything is an emergency ).

    Well I've sent it in and I'm waiting. I got my delivery confirmation early last week, so my fingers are crossed that i will be getting it back soon.

    I've now pre-ordered an RMDeux, I have the Warden ( and am experimenting making sheaths for it), and my friend just got his HRLM. Of the 3 knives I've held, 2 had flawless coatings.

    The "More Serious Problem" was that by just touching the knife the coating was flaking off. I intend to use this knife, but I don't feel the need to justify my exceptions of quality in a purchase.

    This is what i consider my final thoughts about the coating and quality:
    Had i simply received it with some chips (like i had originally thought), i would have just kept the knife and beat the hell out of it. I consider flaking to the touch to be a defect though, so i decided to take Eric up on his generous offer to have it taken care of. Overall the quality of the knife did not match the other Swamp Rats I've now had the pleasure to handle.

    The customer service has been exceptional so far, and I can't wait to get my RMD back.

    The feel of these knives is awesome. They are so hefty and solid. I have become a SRKW addict i think. 3 SRKW knives in a month, my wallet hates me. I just can't help myself.

    I will update this thread again when i get my RMD back, hopefully soon because I'm really missing it.

    -- Adam
     
  17. PayetteRucker

    PayetteRucker

    Aug 4, 2009
    I got my howling rat a few days ago and can't keep my hands off of it. It's been a long process thinning the grind from about a 30 degree angle down to a 15, that steel is HARD stuff, but it'll pay off once it's done.
     
  18. tatteredmidnight

    tatteredmidnight

    335
    Mar 19, 2010
    This has been an issue with all of the SRKW's I've gotten. All are new purchases and none of the grinds have been what I'd call optimal. The grind on the RMD is one of the reasons i sent it back, but i didn't want to bring it up in this thread as i wanted to keep it positive. Near the belly of the knife the grind was noticeably rounded out and was not even. I confirmed this with Sypderco's edge angle guide and some magnification.

    I've almost finished re-profiling the Warden. The grind was pretty even, but also was about 45* according to the edge angle guide. The HRLM and RMD are giving me nightmares when i think about re-profiling them. Even on my X-Coarse DMT its taking forever to re-profile that Warden.

    I've just bought a craftsman belt/disk grinder. I'm gonna practice on a cheapo knife and if i get good i'll re-profile them on that.

    If I'm not good enough on the grinder fast enough, I'm thinking of sending it out to Bladeforums member Richard J. He just did a kitchen knife for me. A 10" hand made Sabatiere from the 60's (the date is a bit of a mystery). From mailing the knife out to getting it back took 4 days and he did a beautiful job.

    BTW, this steel is MEAN. I love to sharpen and SR101 feels like it wants to cut even when its dull. Its difficult to quantify but it has an attitude. Very hard, VERY TOUGH (from the limited abuse Ive been aloud to give to my friends HRLM), and it WANTS to take a wicked edge. I've never felt any steel like it. I know it sounds like cheesy Busse-love but its the truth. You can tell a lot about a knife by what it feels like to sharpen it. These knives want to cut!

    -- Adam
     
  19. tatteredmidnight

    tatteredmidnight

    335
    Mar 19, 2010
    So i didn't have to wait long.

    I got home from work today and my RMD was waiting for me. This one is stunning. I have no complaints, grind is great, it came sharp, coating is perfect. Lovely job on this, I'll charge my camera tonight and snap some pics tomorrow.

    -- Adam

    EDIT:
    This issue is RESOLVED :D.

    Eric, thanks again, wonderful service.

    My new RMD is in every way satisfactory and more.

    big thumbs up to the SRKW crew on this!
     
    Last edited: Sep 29, 2010

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