So first off let me be clear about this review. This is a situation that is currently unfolding with Kenny of SSK and my best friend. The reason I have so much info regarding this case is because my friend told me about it and I've been give access to his evilbay account and have seen the responses between himself and Sooner State (Kenny, since he gives his name in some of them). The case is still unfolding but SSK escalated it today over what I think is a trivial thing(Shipping cost). I'm here, to let you all know the kind of person this guy is, to help my friend, and to help you all know about this sour experience (since my friend is not a member of this forum), since this issue can potentially affect knife enthusiasts like us. What has happened is the following.
My friend bought a Microtech Socom elite from Sooner state knives ebay store on 8-10-12 which had an estimated delivery date of 8/14-8/15. Once the item was confirmed to have been paid for, SSK did not provide any tracking notification or dc.
As of Sunday 8/20 the package was still not at our residence (I'm the guys roomate), USPS had not left their usual note saying they had failed at delivery and the package was waiting at the post office at any time during the previous week.
These are the actual messages between them.
FRIEND on 8/19/12:
"Dear ssknife,
hi,
I still have not received the knife and you did not provide a tracking number, did you get a tracking number when you shipped it?"
SSk 8/19/12:
"Your knife was shipped on 8/10/12 via priority mail. Priority mail does not
provide a tracking number but the package was insured and will require a
signature. The insured number is VJ 007 400 864 US. We are not able to track
the package by that number but your post office can. The package is probably
waiting for you at your Post Office. Thanks, Kenny"
So on Monday 8/20/12 I personally go with my friend to the post office to check this guys story out, and to get his MT. Of course the postal worker says no, nothings here. So from then on my friend opens a case up on SSK with Ebay.
This is the message my friend sent to SSK on 8/20/12:
"The item I purchased from you never got to me. I was provided with no tracking information regarding this item. Upon contacting you the seller, you suggested I go to the local post office to retrieve the item that was according to you, waiting for me there. Today I went to my local post office and the postal worker who assisted me confirmed that the item is also not there. So it appears no one has my item and that's the problem. I never have any record of it actually being mailed or being at the post office, and I don't have it in my possession. I would like a full refund since I have not been provided with the item I paid for. "
SSK responds as follows also on 8/20/12:
"On August 16, I sent the buyer a message stating that the item had been returned to us by the post office because the address was "insufficient". I am perfectly will to refund the purchase price, but not the shipping. It is not our fault that the address was insufficient. "
AND, this is my big bone of contention. I checked my friends ebay message, his gmail (Indox, Spam, Trash) and Nothing! SSK never sent out such a message. BUT my peeve about this whole situation is this. IF SSK had the knife sent back by USPS on August 16, why is Kenny telling us it's at the post office three days later 8/19. He should know it's back. Furthermore, the address isn't insufficient because Paypal and Ebay, as well as all the rest of his mail with the same address cannot all be getting there if it's insufficient. All Kenny provided was an Insurance number on this package, and the guys at the post office couldn't do a damn thing with that because of course that's for the sellers benefit, and it isn't a way to track it.
So today 8/21/12, SSK escalated this all to Ebay to decide because he says he sent the item, but the address is "insufficient" which I think is a BS excuse. He has the item according to his self admission, has had it since the 16th of August, still telling my friend it's at the post office on 8/19, and now he's starting a dispute over what? $hipping costs?
Come on, everyone can see this story is not going right once you admit you have it on 8/16 and then say that it's at the post office on 8/19. On top of that you send out a $250+ knife with insurance but can't pay 75cents to add a tracking slip/DC to the package. Now this guy is fighting my friend over shipping costs.
I'll draw out the conclusion we can all draw out of this which is, 1) You wrote down the wrong address, 2) your lying and you never shipped it.
Your being dishonest, plain and simple. Your story doesn't add up, and my conclusion after having experienced this personally with my buddy, my roomate, is that your not telling the truth. On top of that your fighting him over shipping?
Do the respectable thing, admit w.e. you have to get off your chest and just refund the man, there is no need to dispute over shipping.. You haven't kept your end of the bargain to a customer and your petty arguments aren't holding up under scrutiny, stop damaging your reputation further and do the honorable thing and refund my friend in full like he has asked you to.
My friend bought a Microtech Socom elite from Sooner state knives ebay store on 8-10-12 which had an estimated delivery date of 8/14-8/15. Once the item was confirmed to have been paid for, SSK did not provide any tracking notification or dc.
As of Sunday 8/20 the package was still not at our residence (I'm the guys roomate), USPS had not left their usual note saying they had failed at delivery and the package was waiting at the post office at any time during the previous week.
These are the actual messages between them.
FRIEND on 8/19/12:
"Dear ssknife,
hi,
I still have not received the knife and you did not provide a tracking number, did you get a tracking number when you shipped it?"
SSk 8/19/12:
"Your knife was shipped on 8/10/12 via priority mail. Priority mail does not
provide a tracking number but the package was insured and will require a
signature. The insured number is VJ 007 400 864 US. We are not able to track
the package by that number but your post office can. The package is probably
waiting for you at your Post Office. Thanks, Kenny"
So on Monday 8/20/12 I personally go with my friend to the post office to check this guys story out, and to get his MT. Of course the postal worker says no, nothings here. So from then on my friend opens a case up on SSK with Ebay.
This is the message my friend sent to SSK on 8/20/12:
"The item I purchased from you never got to me. I was provided with no tracking information regarding this item. Upon contacting you the seller, you suggested I go to the local post office to retrieve the item that was according to you, waiting for me there. Today I went to my local post office and the postal worker who assisted me confirmed that the item is also not there. So it appears no one has my item and that's the problem. I never have any record of it actually being mailed or being at the post office, and I don't have it in my possession. I would like a full refund since I have not been provided with the item I paid for. "
SSK responds as follows also on 8/20/12:
"On August 16, I sent the buyer a message stating that the item had been returned to us by the post office because the address was "insufficient". I am perfectly will to refund the purchase price, but not the shipping. It is not our fault that the address was insufficient. "
AND, this is my big bone of contention. I checked my friends ebay message, his gmail (Indox, Spam, Trash) and Nothing! SSK never sent out such a message. BUT my peeve about this whole situation is this. IF SSK had the knife sent back by USPS on August 16, why is Kenny telling us it's at the post office three days later 8/19. He should know it's back. Furthermore, the address isn't insufficient because Paypal and Ebay, as well as all the rest of his mail with the same address cannot all be getting there if it's insufficient. All Kenny provided was an Insurance number on this package, and the guys at the post office couldn't do a damn thing with that because of course that's for the sellers benefit, and it isn't a way to track it.
So today 8/21/12, SSK escalated this all to Ebay to decide because he says he sent the item, but the address is "insufficient" which I think is a BS excuse. He has the item according to his self admission, has had it since the 16th of August, still telling my friend it's at the post office on 8/19, and now he's starting a dispute over what? $hipping costs?
Come on, everyone can see this story is not going right once you admit you have it on 8/16 and then say that it's at the post office on 8/19. On top of that you send out a $250+ knife with insurance but can't pay 75cents to add a tracking slip/DC to the package. Now this guy is fighting my friend over shipping costs.
I'll draw out the conclusion we can all draw out of this which is, 1) You wrote down the wrong address, 2) your lying and you never shipped it.
Your being dishonest, plain and simple. Your story doesn't add up, and my conclusion after having experienced this personally with my buddy, my roomate, is that your not telling the truth. On top of that your fighting him over shipping?
Do the respectable thing, admit w.e. you have to get off your chest and just refund the man, there is no need to dispute over shipping.. You haven't kept your end of the bargain to a customer and your petty arguments aren't holding up under scrutiny, stop damaging your reputation further and do the honorable thing and refund my friend in full like he has asked you to.
