I have a Spyderco Native 5 with G10 scales that I had backordered early last November and received in mid-February. I really like the knife. I have found it to be a very sturdy, well designed knife that fits very comfortably in my hand. I also find the fit and finish on the knife to be excellent, except for one thing. One of the pivot screws and some of the screws used to hold the scales in placed appear to have been slightly damaged when the knife was assembled. Nothing that conspicuous, but something you wouldn't expect on an expensive knife.
So I called Spyderco on February 22nd and was sent to an answering machine when I asked to be connected to Customer Service. (Let me digress here and say that having a machine answer calls from customers who have a question or complaint about the product they bought is not, in my opinion, a good policy for any company). So I called back and explained to the person who answered Spyderco's 800 number what had happened and I asked for some replacement screws. She took my name and address and said that some screws would be sent to me. Two weeks later, no screws.
So I called back, and again I was transfer to an answering machine. Again I called back and the person answering the 800 number took my name and address, and, after telling me she wasn't going to send a complete set of screws (which was fine with me), she said they would replace the screws that I considered to have been slightly damaged during assembly.
I understand that the Native 5 with G10 handles is in great demand, and that screws or any other parts for that knife are probably in short supply. But no one at Spyderco told me that I might have to wait a certain amount of time before received the screws (which I also would have been fine with).
Today is April 8th, and I have never received any screws from Spyderco.
Note that my experiences with Benchmade have been exactly the opposite. I have only called them twice, but at Benchmade I am always able to speak to a human being, and they always sent me the thumb studs or pocket clip, etc that I needed.
So I wonder what the folks at Spyderco would guess my decision will be when I am trying to decide whether my next knife will be a Benchmade or a Spyderco.
Rummels
PS I have seen posts on this forum from other people who have had the same complaint about the screws holding the scales on their Spyderco knives.
So I called Spyderco on February 22nd and was sent to an answering machine when I asked to be connected to Customer Service. (Let me digress here and say that having a machine answer calls from customers who have a question or complaint about the product they bought is not, in my opinion, a good policy for any company). So I called back and explained to the person who answered Spyderco's 800 number what had happened and I asked for some replacement screws. She took my name and address and said that some screws would be sent to me. Two weeks later, no screws.
So I called back, and again I was transfer to an answering machine. Again I called back and the person answering the 800 number took my name and address, and, after telling me she wasn't going to send a complete set of screws (which was fine with me), she said they would replace the screws that I considered to have been slightly damaged during assembly.
I understand that the Native 5 with G10 handles is in great demand, and that screws or any other parts for that knife are probably in short supply. But no one at Spyderco told me that I might have to wait a certain amount of time before received the screws (which I also would have been fine with).
Today is April 8th, and I have never received any screws from Spyderco.
Note that my experiences with Benchmade have been exactly the opposite. I have only called them twice, but at Benchmade I am always able to speak to a human being, and they always sent me the thumb studs or pocket clip, etc that I needed.
So I wonder what the folks at Spyderco would guess my decision will be when I am trying to decide whether my next knife will be a Benchmade or a Spyderco.
Rummels
PS I have seen posts on this forum from other people who have had the same complaint about the screws holding the scales on their Spyderco knives.
