Spyderco is the Scrooge McDuck of screws

ElementalBreakdown

ElementalBreakdown

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Almost comical that after waiting a month they sent ONE screw after a lengthy back and forth about their screws (PM2 'S) getting stripped on the first takedown and using excellent drivers.
I was clear about the situation, I have 2 different PM2s that need screws. They refuse to sell them and didn't tell me they were sending only one.
I ordered aftermarket parts now but it's absurd to bother sending just one, especially considering we had several conversations about it.
Especially considering that I don't know of any other manufacturers that pull this nonsense.
Has anyone had the same experience?
 
How timely... literally just need 1 pivot D bolt on a current, in production model.

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I only buy Spydercos presuming there will be no warranty support. Saves the anger and heartache. What they decide to cover changes with the person and the day it would seem.

That said, I've had a lot of Spydercos and take them apart a lot (which is part of why I just assume they'll never warranty anything) and haven't had a screw strip. Their hardware seems better than average across the board/across subcontractors.
 
There is a lengthy thread on this in the Spyderco forum

Shipping of internal parts

Shipping of internal parts There has been some discussion and fair amount of frustration on the question of Spyderco choosing not to ship internal parts. The subject is far more complicated than it might appear on the surface. Some of the questions that come up probably need to be explored...
www.bladeforums.com www.bladeforums.com
 
Do you have /do/use anything preventative to avoid stripping? I know it seems ridiculous considering we all probably have worked with tens of thousands of small screws, but this is only a Spyderco problem for me.
This only became an issue for me in the early 90's, my ancient Spydercos have been disassembled a dozen times, some in the field using a Leatherman.
 
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I read that thread, but you would think that several very specific phone calls and emails would have resulted in at least telling me that they were sending ONE. Why wouldn't you sell screws for your knives? That's ridiculous.
 
Heat will help. A soldering iron to the screw will help soften the Lok tite. If you don’t have a soldering iron, I’ve had good luck heating a nail and holding it to the screw head for a bit before I attempt to break it loose.
 
I had a Sage 1 with a stripped screw. I had to send it back to Spyderco for repair because of what you describe. I am surprised they even sent you one screw. My issue is when Spyderco still used red loctite on their screws. I asked they removed all screws and the loctite to avoid this issue going forward. Today I don't think they use loctite in assembling their knives now. They have never been supportive of their customers taking their knives apart.

At least Hinderer, CRK and Demko seem to get it.
 
My experience with Spyderco customer service has been bad enough to discourage me from buying any more of their products.
 
There are quite a few places to source fasteners that fit any given model so I find it is well worth paying them versus dealing with Spyderco.

Generally I can understand why they don't want to deal with it. It is likely a lot of cost for little to no return. But also they aren't far off from the thinking that no one other than them should ever take their knives apart, so not being friendly to people who want to do their own service is probably baked into the company's culture.
 
I guess I personally have low expectations from vendors. The only time I've contacted a knife maker about parts was CRK, for clips, twice. Lost the clip right after I got a small Sebenza. Lost that one again immediately, just to prove I'm a slow learner, and then used loctite.

Otherwise I source or make parts, or make do. It honestly just doesn't occur to me to make it someone else's problem, I guess.
 
My numerous encounters with their CS has been good, they’ve always taken care of me including with screws. Some models with defects they’ve replaced, and fixed some issues with others.
 
Why not just ask for another one? I had a screw come out of a Lum and they sent a replacement.

If you stripped not one but two screws in knives, maybe you shoulldn't take them apart anymore :)
 
I didn't strip all the screws I need replacement for, one of them was secondhand and it wasn't disclosed 2 were missing. Non knife person so not anything to get worked up about. And the ones that are stripped have nothing to do with me, I own dozens of knives and this is literally the only exception. o
My experience is that in this crowded market companies like Olamic appreciate your business, if I asked for a screw, they'd send a half dozen.
Bottom line, it's not about money because I offered to pay and to suggest we aren't capable of replacing screws is silly. It doesn't even make sense from a business standpoint to not sell a mass produced part there is demand for.

In any case, I agree that it definitely is going to inform future purchases and recommendations. They need us more than we need them.
 
I gave a Tenacious to my brother as a gift, about a year later a clip screw got loose and backed out which was lost. I emailed Spyderco CS telling them exactly what happened and that I needed a replacement screw, they sent a pack of 3.
 
ElementalBreakdown said:
I didn't strip all the screws I need replacement for, one of them was secondhand and it wasn't disclosed 2 were missing. Non knife person so not anything to get worked up about. And the ones that are stripped have nothing to do with me, I own dozens of knives and this is literally the only exception. o
My experience is that in this crowded market companies like Olamic appreciate your business, if I asked for a screw, they'd send a half dozen.
Bottom line, it's not about money because I offered to pay and to suggest we aren't capable of replacing screws is silly. It doesn't even make sense from a business standpoint to not sell a mass produced part there is demand for.

In any case, I agree that it definitely is going to inform future purchases and recommendations. They need us more than we need them.
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I'm not sure you understand how much more complex it is for a company like Spyderco to send parts out compared to a company like Olamic. I think Spyderco knows what makes sense from a business stand point for them. Of course Spyderco needs customers in general more than we need Spyderco individually. However, Spyderco may not need certain individual customers who cannot understand or accept their company policies. I know their policy going in to the purchase and I'm fine with it.
 

In this video released by Spyderco a few days ago, the rep states that the new Manix 2 LW now offers body screws instead of rivets, which allow for takedown, servicing, cleaning, and fine tuning.

This reads like they advertise this as a feature, and dis-assembly as a normal operation.
 
ElementalBreakdown said:
Almost comical that after waiting a month they sent ONE screw after a lengthy back and forth about their screws (PM2 'S) getting stripped on the first takedown and using excellent drivers.
I was clear about the situation, I have 2 different PM2s that need screws. They refuse to sell them and didn't tell me they were sending only one.
I ordered aftermarket parts now but it's absurd to bother sending just one, especially considering we had several conversations about it.
Especially considering that I don't know of any other manufacturers that pull this nonsense.
Has anyone had the same experience?
Click to expand...
I bought some red screws for my Benchmade on Etsy, you might check this site out.
 
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