This story is probably not a surprise to most on this forum but when a company goes beyond my expectations I feel that it should be mentioned.
For over 20 years my EDC knife was a Spyderco Police. It's slim profile, ease of draw and solid construction made it a perfect all around daily task knife and occasional bottle opener. Over the years of solid daily use the tip cracked, serration dulled and the lock finally failed. After 20 some odd years of faithful service, I retired it to the back of the desk draw not to see the light of day for another 5.
One day, on an impulse, I sent it in for reconditioning. I put my 20 dollars in for service and five for return postage. I expected them to resharpen the blade and possibly re-profile the tip. I asked them to do "the best they could" for her.
A few days later I received a call from Spyderco saying that they would not be able to fix the knife but since the lock failed they are going to send a brand spanking new one!
They are also sending back my trusted blade along with it. They offered to return the 25 bucks but I insisted that they keep it and buy a few beers with it.
I also need to mention that all my email questions regarding the return process was almost immediately responded to.
I apologize for the long post but in this world where cost cutting and poor customer service are the norm it's nice to see a company treat their customers right!
Sent from my iPhone using Tapatalk
For over 20 years my EDC knife was a Spyderco Police. It's slim profile, ease of draw and solid construction made it a perfect all around daily task knife and occasional bottle opener. Over the years of solid daily use the tip cracked, serration dulled and the lock finally failed. After 20 some odd years of faithful service, I retired it to the back of the desk draw not to see the light of day for another 5.
One day, on an impulse, I sent it in for reconditioning. I put my 20 dollars in for service and five for return postage. I expected them to resharpen the blade and possibly re-profile the tip. I asked them to do "the best they could" for her.
A few days later I received a call from Spyderco saying that they would not be able to fix the knife but since the lock failed they are going to send a brand spanking new one!
They are also sending back my trusted blade along with it. They offered to return the 25 bucks but I insisted that they keep it and buy a few beers with it.
I also need to mention that all my email questions regarding the return process was almost immediately responded to.
I apologize for the long post but in this world where cost cutting and poor customer service are the norm it's nice to see a company treat their customers right!
Sent from my iPhone using Tapatalk
