Spyderco Tenacious Disappointment

Knifeworks shipped new one at end of day today. Hopefully have it in my hands by Thurs/Fri.

bdmicarta I'm digging the blue.
 
Received the replacement Tenacious yesterday. Knifeworks switched the stock clip position for me to tip-up and the overall fit/finish, sharpness, & lock-up are better than the first one. I think the first one just made it thru the inspection process accidentally at the factory. And tazkristi & Spyderco customer service are top notch.
 
It's cool you finally got your knife.

Just out of curiosity- what size tap would one use? If one wanted to tap it themselves.
 
RoadDog66 said:
Received the replacement Tenacious yesterday. Knifeworks switched the stock clip position for me to tip-up and the overall fit/finish, sharpness, & lock-up are better than the first one. I think the first one just made it thru the inspection process accidentally at the factory. And tazkristi & Spyderco customer service are top notch.
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:thumbup: :thumbup: :thumbup:
 
RoadDog66 said:
It's Knifeworks. I don't like bashing retailers until its been proven they deserve it so I'm still reserving judgement until I get the new Tenacious in hand. I was just ticked off because the first person I spoke to a week ago to get the RMA# was great and super nice & helpful. The person I spoke to yesterday to see if they shipped me my new one yet wasn't very nice or helpful. First I was told that it wasn't there yet and I don't think she even looked. It wasn't until I told her the USPS tracking info says it was dropped off at their reception desk first thing when they opened the day before. Then she put me on hold and went to look and came back and said "oh yea its on her desk". I asked if the new one would get shipped out by the end of business and she said "well there are several returns in front of you, but it might be". I said well this is a manufacturer defect for exchange not a return, but that apparently didn't mean anything.

Maybe i'm spoiled, but every product I have ever returned to a company for a defective product exchange was either exchanged & sent immediately or they sent a me new product before they received the defective product back.
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I had a similar experience with Knifeworks when returning a defective Ritter Grip. Very frustrating as it took almost 2 weeks to get my replacement. The lady I was working with had an attitude with me too. I sent an email to the owner, Roger, politely expressing my frustration and never heard back. Not impressed with their customer service. Anyway, glad to hear your replacement was good!
 
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