Spyderco Warranty Expericence (Para2 Cts-204p)

Status
Not open for further replies.
T

TurkishChubs

Feedback: +20 / =0 / -0
Joined
Jul 11, 2013
Messages
233
I figured I would write about my experience, I will try to keep it short and to the point.

I was lucky enough to buy one of the para 2 Cts-204p sprints last year, when I received it, it had bad lock stick and side-to-side play (couldn't be adjusted out without making the knife to hard to open). I have had three Para 2's before this and handled several more, so I knew this wasn't right. I didn't send this knife out immediately because I figured I would use it until it was dull.

This year I decided to send it to Spyderco to get it fixed, they e-mailed me stating that the knife has screw heads that are damaged, the stop pin hasn't been adjusted correctly as well as the pivot bushing, which is why I could not get the liners to seat correctly and why the lock is sticking, they said that none of these issues are covered under the warranty so it would have to be disassembled to fix which would cost me $20. I felt that it should be covered because I haven't experienced a knife that had lock stick caused buy the adjustment of screws, but I didn't argue the point I just wanted my knife to get fixed so I paid the $20.

I get the knife back and I still have the same problems with the knife, although I will admit that the lock stick has been reduced (before it hurt my finger and made a lot click sound, now, I guess most could live with it sticking every now and then because sometimes it sticks and sometimes it doesn't). I e-mail them back and they state:

"The knife arrived with the all the screws damaged and the stop pin rotated in the wrong position and not a warranty issue. I check the knife myself prior to shipping home to you and the and the action was smooth and the knife was a within tolerance when it left. I’m sorry you are unhappy with the knife repairs done to your knife it cannot be fixed any better than when it left Spyderco."

That sums up what happened, now I am conflicted if I still want to keep this knife that I paid $20 to get fixed but didn't get fixed. Yes, the knife can be used, but it bugs me because I keep comparing it to what I had previously experienced.​
 
Last edited:
That's really unfortunate. I have noticed of the Para 2's I have handled, they really can be hit or miss.
 
Just to clarify, did you buy the knife direct from Spyderco, new from a dealer or somewhere on the secondary market? ie is it possible that anyone screwed with it between it leaving the factory and reaching you?
 
I bought it directly from KnifeWorks (it was their exclusive)when they had their second run of these knives. When I first inquired on why I had to pay $20, they sent me this:

"The knife has screw heads that are damaged, the stop pin has been adjusted incorrectly as well as the pivot bushing, which is why you could not get the liners to seat correctly and why the lock is sticking. None of the issues you are having are covered under warranty . In order to fix the knife it has to be disassembled to be fixed which requires a $20 repair fee. You can call 800-525-7770 ext 0 to leave a credit card number with our receptionist if you’d like the needed repairs made to your knife."

For context , I wrote to them stating that I felt the pivot wasn't setting flush in the liner and to possible replace the pivot (not the screws), I also told them about the lock stick on an index card that was shipped with the knife. The above quote was their response.
 
Last edited:
Spyderco wouldn't warranty my para 1 at all. The lock on my knife wont engage so its pretty much useless. I sent it in to Spyderco and since its a discontinued knife they wont perform any warranty work on it.
They dont tell you that when you buy the knife. So I guess hope your knife doesn't get discontinued or you'll be out of luck come time you need some warranty work done.
 
These "higher" end production guys really should focus almost exclusively on customer service warranty guarentees. There was a time when Spyderco was one of the only players in the game but those times are long gone and will never be again. The difference in a guy/gal that ops for a Spydie as opposed to a- insert favorite "mid-tech"- is our pocket books. I pay a lot for some of these folders that I actually use but I found out when I started getting into Busse fixed blades that when I know the name of not only the people that wrench on the knife but the folks in the office that send the work down the line that the biggest factor in good service is accountability. I love dealing with companies who still have feverish pride in there craft. So much so that they go above and beyond when you send a knife in for anything. Us hardcore knife guys may not be the target market for every knife these large production guys put out but I feel we are a good litmus for a judging a company's performance overall because we expect more. Spyderco is a huge part of my upbringing in the knife world. I hate to see it go in that direction. The bigger these company's are the more mouths to feed and not everybody is going to have the kind of pride Sal and Eric have. Sorry. Early morning coffee soapbox.
 
Wait, Spyderco won't warranty a knife if it's been discontinued? I mean it makes sense if they don't have the parts in stock, but did they offer you credit, or replacement with a newer model? I know that someone else had an issue with a Kershaw that had been discontinued, but Kershaw offered to replace his knife with a new similar model. What good is Spyderco's "lifetime" warranty if it only covers the knife as long as it's in production?

I'm not trying to bash Spyderco here, I love there knife and own a couple. However, I think that this policy on discontinued models I a little ridiculous. Anyone else had any experience trying to warranty a discontinued knife?
 
Did you take it apart? If you did then Spyderco did nothing wrong..its long been known that Spyderco doesn't warranty a knife if it has.
 
oXObsidianXo said:
Wait, Spyderco won't warranty a knife if it's been discontinued? I mean it makes sense if they don't have the parts in stock, but did they offer you credit, or replacement with a newer model? I know that someone else had an issue with a Kershaw that had been discontinued, but Kershaw offered to replace his knife with a new similar model. What good is Spyderco's "lifetime" warranty if it only covers the knife as long as it's in production?

I'm not trying to bash Spyderco here, I love there knife and own a couple. However, I think that this policy on discontinued models I a little ridiculous. Anyone else had any experience trying to warranty a discontinued knife?
Click to expand...

ToxicBot11 said:
Did you take it apart? If you did then Spyderco did nothing wrong..its long been known that Spyderco doesn't warranty a knife if it has.
Click to expand...

They sent me a letter, it says:

"No defects in manufacturing were found after careful examination by our repair technicians. Therefore, your product is not covered under Spyderco's repair or replacement warranty.
Although your knife is not covered under warranty, repair is possible. If you would like Spyderco to make the necessary repairs, please submit a check or money order for $20.
If we have not received authorization by 03/12/2015 your product will be returned to you in an "as-is" condition."

Ozark, no credit or replacement because it wasn't covered under warranty. Obsidian, yes, I did take it apart only to add lubricant. But it also states that repair is possible and if I would like Spyderco to make the necessary repairs, to give them $20
 
TurkishChubs said:
They sent me a letter, it says:

"No defects in manufacturing were found after careful examination by our repair technicians. Therefore, your product is not covered under Spyderco's repair or replacement warranty.
Although your knife is not covered under warranty, repair is possible. If you would like Spyderco to make the necessary repairs, please submit a check or money order for $20.
If we have not received authorization by 03/12/2015 your product will be returned to you in an "as-is" condition."

Ozark, no credit or replacement because it wasn't covered under warranty. Obsidian, yes, I did take it apart only to add lubricant. But it also states that repair is possible and if I would like Spyderco to make the necessary repairs, to give them $20
Click to expand...

$20.00 is pretty cheap cost for them to return a used knife into "almost" factory new condition.

Best Regards,

STeven Garsson
 
They offered my like 30% off their MSRP prices... which would oomes out to about the same prices I would get from any Spydero retailer.
So my choices were buy another knife for pretty much retail prices, have spyderco destroy my knife, or have them send it back as is.
 
TurkishChubs said:
I figured I would write about my experience, I will try to keep it short and to the point. ... ...
Click to expand...

Hi TurkishChubs,
Our apologies for your experience. We always recommend sending a knife in to W&R as soon as you feel there is an issue rather than disassembling it yourself. I am not part of our W&R crew, but I would like to request that you send the knife back in for management review. Please send it to Spyderco, ATTN: KRISTI HUNTER, 820 Spyderco Way, Golden, CO 80403. As before please include your contact information (address, daytime phone # and e-mail address). I can't make any promises, but I will get it to the proper person so we can take another look. If you have any questions please feel free to private message me.

RIPtastic said:
Spyderco wouldn't warranty my para 1 at all. The lock on my knife wont engage so its pretty much useless. I sent it in to Spyderco and since its a discontinued knife they wont perform any warranty work on it.
They dont tell you that when you buy the knife. So I guess hope your knife doesn't get discontinued or you'll be out of luck come time you need some warranty work done.
Click to expand...

Hi RIPtastic,
I apologize for any confusion or disappointment. I'm not sure who provided that information to you, but it is incorrect. Please allow me to explain our standard actions in the scenario of a discontinued model.

If a discontinued knife is returned to us with an issue that is not covered under warranty but we are able to repair it we will offer to repair the knife for an appropriate fee ($20 for repair and $5 for return shipping). If we are unable to repair it, we will offer a discount of 45% off MSRP for a replacement knife.

If a discontinued knife is returned to us with an issue that is covered under warranty and we are able to repair it then we will repair the knife and ship it home to you at no charge. If we are unable to repair it then we will offer a replacement knife of your choice based upon the last published MSRP for the knife.

If you have an e-mail or letter from us that is contrary to the above please forward a copy of that to me so we can address it.

I hope this information helps.

Kristi
 
Well I guess in my situation I fall into the my knife is discontinued and is not repairable under warranty or even if I pay, which I did say I would pay any repair fees associated. So in my situation Im pretty much out of luck. The 45% off MSRP is appreciated but it would bring the cost to what retailers have your knives priced at.
I know you guys have a lot of different models and keeping parts for all of the discontinued items is prob out of the question but I would think your most popular models like the para would have some parts set aside for warranty work. I dont hold any hard feeling or resentment its just shame I have a knife that sits in my drawer now that cant be used.
 
Thanks for clarifying tazkristi, I thought was odd that Spyderco would not warranty a discontinued product. Good to know that they will.
 
Tazkristi, Yeah I will send it in again. Part of the reason I didn't send it in immediately was because I figured the lock would wear in.
 
I sent in a long discontinued ats-34 military last year that clearly had been disassembled by the previous owner. The lock bar didn't engage when the blade was deployed. Spyderco fixed it and had it back to me in couple weeks. I was not charged for the repair, I just sent the standard $5 return shipping. All correspondences were cordial and I was extremely satisfied with the entire process.

I guess It just depends on which discontinued model. The military is still in production but the older ones are different in a lot of ways.
 
Status
Not open for further replies.
Back
Top