- Apr 8, 2016
I never understood why people do this. Why would you assume that you need to disassemble the knife out of the factory to make sure it's working properly? Just trust Spyderco to deliver a ready to use product to you, then hand it in if there ever is a problem.
If enough customers complain about the disassembly void, it's great that Spyderco listen to them, I just don't see why this is necessary.
While there may have been some confusion the truth is that the warranty has never changed. They have a policy in place to protect themselves but in practice they are very understanding and reasonable. Why is this so hard to understand? I think some people have to have it black and white but I have seen objective things be unfair enough times in my life that I am perfectly fine with Spyderco using their discretion on it. I have had a knife sent in more than once and Spyderco has always taken good care of me even though every knife I have sent in had been disassembled.
Sadly I fear that people are going to interpret this re explanation of the policy as permission to disassemble and that folks are gonna go back to doing it and claiming they didn't, again putting Spyderco in a tough situation. So the yo yo cycle continues....
None of this is hard to understand yet even the official statement from Spyderco is already being misinterpreted. :thumbdn: To be clear, if you take your knife apart you are still taking the risk of voiding your warranty if they feel you caused any issues with the knife and that is at THEIR SOLE DISCRETION. Of course, they are reasonable people so approach them openly and honestly and remember that you catch more flies with honey than vinegar and you should be ok.