Spyderco, your attention please...

T

tacticaloperator

Joined
Aug 8, 2004
Messages
184
Hello virtual friends. I'm 50% :D & 50% :mad: . Let me share it with you, I'm sure you'll understand. A few days ago I received a package containing two (2) Spydies inside directly from the U.S.A. (thanks NGK!): a UK knife & a Paramilitary. After a lot of thinking I decided to purchase them for EDC, they looked to me perfect for my needs (my G-10 Police is too much). I'm so happy with the UK :) ; it's lightweight but robust, you almost don't feelt it's in the pocket, it's so ergonomic that it seems to be made by personal request; leftie & sheeple friendly (proven!) & it cuts like a Jedi sword.
Now: I'm kind of disappointed with the Para. I like it also, but seems I got a defective one: it has a lot of vertical blade play. Looks like the Compression lock liner doesn't fill the whole space between the blade tang & the stop pin. I don't know what to do, I'm half world away from the manufacturer to send it back to them to see if they could fix it, there's always risk to lose it in the way... & I don't want to pay taxes again when I'd receive it! :grumpy: HELP!
 
I'm afraid that's pretty common with Paras....mine had it.
Mine also had an off centered blade and unfinished thumb rest.

I'm not sure why QC seems to be so inconsistant with the para...a shame, given that I would probably argue that it's Spyderco's best knife.

You can of course, send it in. If you ordered it from NGK, they might swap it for you.

Me personally, I sold mine. Bought it for 115, sold for 80, with some light use inbetween. But that's how it goes sometimes...

I share your frustration. It's even more maddening when you consider that maybe half the para owners here have perfect ones.
 
moving-van.jpg
 
After reading your answer, I ran to the tool box to find the right Torx screwdriver. It helped in some way, less blade play now. Anyway, it would be important to me to receive an answer from any Spyderco manager. It's very hard to find their products here where I live & they cost a lot more because of taxes; I know, I'm not "politically correct" right now, but I'm angry; I work for a high tech company & I know what Quality Control & Customer Service means. You should learn from Kershaw, for example.

For any comment my e-mail address: tacticaloperator@gmail.com
 
Before ranting on this forum, may I suggest you contact Spyderco directly.
Their W/R dept. is world known as one of the best.
IIRC, Amanda is the one in charge of repair and I am sure you will be satisfied.

As for Paying duty a second time, I don't know about your country law, but here in Canada, when the package is marked "Return to costumer after warranty repair", like they do, there are no charge.

Don't be afraid to talk directly to them.

And don't forget, it's just a family owned small knife company :)

Take care,

Simon
 
Hi Tactical Opeator,

Glad to hear you are pleased with your UKPK. Sorry to hear you are not pleased with your Paramilitary.

Anger is a negative emotion that generally burns you and all about you. Sometimes an angry spirit says things they are sorry for later. I can also tell you that it generally doesn't serve much on the Spyderco forums. So cool your jets. ;)

I've heard that a few Paramilitary's got out with blade play. Naturally, that's not the Spyderco way. If you've got a problem, we'll try to serve you.

With thousands of Para's in the field, and hundreds of compliments on the model, I don't think it is so many as AM might think.

The advantage of buying locally is that the local distributor can solve your problem. They are not so excited to please a customer that has not purchased through them. Most dealers in the US that sell overseas don't service their overseas customers nearly as well as the local Country distributor, if they provide any service at all.

I know Israeli taxes are high, but, taxes in most civilized countries are high, one way or another.

We can contact our Israeli distributor. If he has one on hand, we will ask him to replace yours. If he does not, we will send him one and ask him to swap out yours.

Please email me your mailing address and telephone number.

Simon, thanx for the defense.

sal
 
wow....that is really good customer service by Sal. smashing!
 
Great reply Sal.
Makes me even happier with my Spydercos knowing how well you stand by your product.
We non-US costumers really appreciate this kind of support as it isn't common. I have a new Sharpmaker and a Pacific Salt on the way from the US and I'm feeling even better about it now. :D

BTW: The Caly3 looks perfect and I'll order one as soon as it hits the dealers, any ideas on the spd CF models priceing compared to the regular version?

Sverre
 
i had a para with blade play so i sent it in,

i was shocked by what came back so say the least, and disgusted,








i can't believe that no other company i have dealt with has even come close to spyderco in terms of customer service!

the knive came back with 1000000 percent lockup and they had also sharpened the blade,



i love you spyderco!
 
Impressive posting and reaction Mr. Glesser, Sir! I'm glad to be one of your far away customers.
 
Thanks for your answer Mr. Glesser. By the way, I tried to make contact with the company with no results; that's the reason I wrote in the forums.
Sorry, it must be hard to see negative opinions on your products; it wasn't my intention. I realize that for the "family owned small knife company" (thanks Simon) I represent almost zero percent againts thousands & thousands of happy customers around the world but for me my knife represents a 100% of frustration, you people here in the forums love knives (even the cheapest ones) & I don't have to explain to you what's the feeling of getting a new one you've been expecting like a newborn & it's not flawless like you hoped it might be.
Mr. Glesser, I posted my e-mail address before because it will be easier for the company to contact me instead of me trying to contact you; I'm afraid I'm getting lost in the virtual labyrinth, & I'm getting tired of the pursuit.
I don't like to feel you are making me a favor, I'd like to feel like the rest of the happy customers around the globe.
 
I don't like to feel you are making me a favor, I'd like to feel like the rest of the happy customers around the globe.
Click to expand...

In case you weren't here before he is doing you a favor. A big one. Perhaps you could be reasonable and meet him half way by contacting him as he asked.

You could have avoided Mr. Glesser having to do you a favor by ordering locally through authorized distributors.

Lose the attitude. Joe.
 
I have 2 of the Para Mill knives. The 1st one was perfect. The second one needed some factory attention like the one described in the posting. I returned it to W/R and when it came back it was PERFECT. Can't ask for much more than that.
 
Mastiff:
I guess that NGK is an authorized distributor & they are not guilty (I decided to buy via their site; it's called "free will").
Spyderco could have avoided doing me a favor with good manufacture & a serious quality control. Even Mr. Glesser had heard that there are "a few" Para's with blade play; I'm one of the few.
I just want to be one of the many others happy Spyderco owners... Am I asking for too much?
I tried to contact them already, no answer yet.
To be continued...
 
tacticaloperator said:
Thanks for your answer Mr. Glesser. By the way, I tried to make contact with the company with no results; that's the reason I wrote in the forums.
Sorry, it must be hard to see negative opinions on your products; it wasn't my intention. I realize that for the "family owned small knife company" (thanks Simon) I represent almost zero percent againts thousands & thousands of happy customers around the world but for me my knife represents a 100% of frustration, you people here in the forums love knives (even the cheapest ones) & I don't have to explain to you what's the feeling of getting a new one you've been expecting like a newborn & it's not flawless like you hoped it might be.
Mr. Glesser, I posted my e-mail address before because it will be easier for the company to contact me instead of me trying to contact you; I'm afraid I'm getting lost in the virtual labyrinth, & I'm getting tired of the pursuit.
I don't like to feel you are making me a favor, I'd like to feel like the rest of the happy customers around the globe.
Click to expand...

Hi Tacticaloperator,

apology accepted. Numbers or percentages are not important. Each customer IS important. We understand that you should get what you expect and you should not have received an unsatisfactory knife. We'll contact you next week, and figure out how to sort it out. Shalom.

sal
 
I love Spyderco, am a fan of Sal, etc etc, but I'm seeing enough Paras in person that are flawed (and here on bladeforums) to know that I'm either cursed by bad compression lock statistics or there's something going on. It's definitely worth investigating at the manufacturing side.

That said, I still buy plenty of spydercos--my first two were flawed, but the eight after that were perfect.

I will not buy another compression lock unless I can inspect it in person.

Just my personal feelings, I honestly don't want to offend anyone. When I advise knife buyers in real life and on here, I'm always certain to request they check out each compression lock knife in person. That said, I'm always quick to recommend the para. If you get a good one, they're pretty amazing knives, one of my favorites.
 
pholder said:
hey sal,
if you bought a ferrari and it drove like a volkswagon would you be happy?
Click to expand...
I'm sure he wouldn't be happy, but last time I checked, Sal IS doing something about it. What more can you ask for?
 
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