Spyderco, your attention please...

I work in QC so I understand some bad product can slip through the cracks. I run all day long sometimes literally to plug the holes in the manufacturing process affecting quality and still our customer complaint board has many letters from customers with problems. The strived for goal is to meet or exceed the expectations of the customer. I do wish Mr. Glesser would refrain from saying "Pobodys Nerfect". That seems cavalier although I know he is joking and trying to lighten the mood. If I said that at work I would be in hot water. Brand loyalty is very important to a company. Once you lose a customer you often lose sales from his friends and family as well.
I know Spyderco has an excellent QC department because I have dozens of Spydies and very few problems. My well used Para is still perfect.
 
i`ve now bought about 17 spydercos , and they`re all perfect you must bedoing something right mate . i`ll let you know after my carbon fiber bg42 millie shows up on thursday :)
 
I would like to add my two cents to this discussion:

I too bought a PM from an online dealer (Knifeworks). When I got the knife everything was cool except I felt the clip had been put on backwards.

What I mean by this is that the sharp edges of the clip were facing out and the smooth edges were facing in.

Now these edges were really sharp, and I felt that this really let the whole knife down (in every other respect the knife was great).

I contacted Knifeworks to ask if they sold spare clips. They told me to get hold of Spyderco direct. I emailed Spyderco and no response was forthcoming. Bearing in mind, I enquired about purchasing a new clip, not getting a 'free' replacement.

I decided to fix the problem myself and filed the edges of the clip smooth, losing black coating in the process. It fixed the prob, though I hated to use this crude method on my nice new knife.

Bear in mind I live in South Africa, so it's not a simple matter to send a knife back to the manufacturer or dealer. We have dealers here, but they are nothing like the US dealers. Plus, its always cheaper online.

Don't want to add fuel to the fire, but the PM costs over $100 and that's a lot of clams for a production knife...

That being said, I have owned several Spyderco's over the years and generally speaking, the QC is right on...

BTW Does anyone know where I can get a replacement clip ? :)
 
Please, be patient. Most likely you will get a respond within couple days. Amanda is managing Customer service and Warranty and repair. Sometimes people very busy, sometimes they are away. Amanda is very nice person and she will help.
Roman
 
mad props to Tactical Operator for swallowings his pride and becoming humble. Not many people have the balls to do that. I know everything will work out great. :-D
 
Hi Redhawk,

you are asolutely correct. I use the term to lighten error. If I were to say that in the factory, they would have my head and rightfully so.

I will consider your suggestion and its relevance in the future.

Hey Buffalohump,

we send out clips often. I don't know why you didn't receive an answer. Try again, customer service. The clips go through a tumbing process to round those edges. Not sure what happened?

Hi Roman, Amanda is not handling the department now. Tim is. Tim is also the knifemaker that does the repairs so his understanding is high.

Hi Pakoraman,

I was also impressed with Tacticaloperator's response. We've already contacted him and we're working on solving his/our problem.

sal
 
Mr. Glesser,

I have a polliwog and all I can say is that im afraid to use it. Just looking at that edge makes me cringe. Awesome knives! My spyderfly rules also :)

Be safe
pakora
 
I sent Spyderco's service department an e-mail this Monday and when I came home from work Wednesday, the response was in the mail. Not bad considering the Holiday Monday. I asked about reblading an old Horn model I had abused. Alas all they could do was regrind, and the blade was to far gone for that in my opinion. Guess I'll buy a Centofante instead.
 
Sal Glesser said:
Hi Redhawk,

you are asolutely correct. I use the term to lighten error. If I were to say that in the factory, they would have my head and rightfully so.

I will consider your suggestion and its relevance in the future.

Hey Buffalohump,

we send out clips often. I don't know why you didn't receive an answer. Try again, customer service. The clips go through a tumbing process to round those edges. Not sure what happened?

Hi Roman, Amanda is not handling the department now. Tim is. Tim is also the knifemaker that does the repairs so his understanding is high.

Hi Pakoraman,

I was also impressed with Tacticaloperator's response. We've already contacted him and we're working on solving his/our problem.

sal
Click to expand...

Hey Sal,

Thanks for listening. I will give it another try. Sometimes spam filters can intercept mails. BTW I think what you are doing here on the forum is truly 'above and beyond'. It is one of the reasons I will always go back to Spyderco.
 
Just another Spyderco family member, smiling and watching Sal get things right yet again!

What an excellent company! Sal you never cease to amaze me.

:thumbup:
 
To follow up on the above discussion.

I mailed Spyderco Customer Service after posting the mail on 09/07. I sent mails from both my home and work address. I even mentioned Sal's name and this discussion. No reply is forthcoming to date. Not sure what else to do now. Will keep trying...
 
Buffalohump said:
To follow up on the above discussion.

I mailed Spyderco Customer Service after posting the mail on 09/07. I sent mails from both my home and work address. I even mentioned Sal's name and this discussion. No reply is forthcoming to date. Not sure what else to do now. Will keep trying...
Click to expand...

I have heard that there have been some changes in the W/R department. Maybe they are behind because of that.

Bruceter
 
I'm used to better customer service from US companies, though. To be honest, it just doesn't cut the mustard as far as I'm concerned (scuse the pun).
 
please don't hijack this thread any longer.. let it die! It actually might be better to conitnue the additional discussions in a different thread specific to your issue? I'm not a moderator or anything, and maybe I'm out of line, but this thread's original issue seems to have been resolved. Just my two cents. :o
 
Bad lock up is so easy to control. All I do is tell the dealer, don't send it if it doesn't lock up solid. Works everytime! ;) All my Spydercos (including my Para) are perfect!

Mr. Glesser, you are a class act. You make me love my Spydies even more. :)

OT, be patient. A solid Para will be well worth your wait and trouble. :thumbup:
 
Buffalohump said:
To follow up on the above discussion.

I mailed Spyderco Customer Service after posting the mail on 09/07. I sent mails from both my home and work address. I even mentioned Sal's name and this discussion. No reply is forthcoming to date. Not sure what else to do now. Will keep trying...
Click to expand...

Buffalohump,
Please email me direct at khunter@spyderco.com. I'm not part of the W&R team, but I can insure that Tim receives your email.

There has been a change in W&R, so there was a bit of a delay, but everyone will be in very good hands with Tim.

Kristi
 
Buffalohump, where are you situated? Nice to see a fellow Spyderco fan from SA on the forums :) If Tazz is on the line, I know you'll get sorted out.

I usually get my Spydies from Sharp Edge in Sandton City. Just love to check things out before i buy. I got my PM at A.R.Rosenthals in Cape Town. No problems.
 
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