Bühlmann
North Lake Forge
- Joined
- Jan 6, 2022
- Messages
- 475
Hey guys. Thanks for all your responses. They are appreciated. As I alluded to in my post, my question was not meant to lay blame on anyone. If I were to post pics, people from another forum would recognize the maker, and by association the gentleman who supplies his wood. My question was simply to see if it was out of the norm. It’s been shipped back to the maker, and based on the answers here, I’m gonna let the wood guy know and he can talk to the maker. I have no reason to believe he won’t be a stand-up guy if together they agree it is out of the norm. And, even if he weren’t, I’ve been screwed a whole helluva lot worse. Truth is, most knife-makers are just trying to make an extra buck doing something they are good at, so I just won’t get into that internet blame game. Both these fellas were great to deal with.
It's already been said, but I just want to add that it is nice to see a mature, measured, and intelligent approach to a customer service issue. Good for you for respecting the privacy and reputations of the wood supplier & maker in question, and giving them a chance to correct the issue. I hope if I ever have a customer return for material or workmanship quality that they are as reasonable as you have been with your issue. I'm betting you will be made whole. Understanding that we all strive for perfection but sometimes may fall short is a great way to look at custom orders. I believe all makers/suppliers should have an opportunity to correct an issue for their customer.