Stellar Customer Service at Leatherman

May 28, 2008
--- On Sat, 7/26/08, Yuliis Berry <> wrote:

From: Yuliis Berry <>
Subject: RE: Wave small screwdriver bit
Cc: "Yuliis Berry" <>
Date: Saturday, July 26, 2008, 4:56 AM

Good morning-

I will send you a few replacement bits. Please provide me with your shipping information.


From: Jason []
Sent: Thursday, July 24, 2008 3:00 PM
To: Tool Warranty
Subject: Wave small screwdriver bit

I bought my Wave about 3 weeks ago, and never used the small screwdriver bit until today, and the first time I used it, it snapped in half at the base. Just wondering if this is covered under warranty?

Thank you,


Just recieved this email earlier. They are sending me some bits free of charge!! They really know how to care for the customer. Real customer service!!! A+++++++
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