- Joined
- Feb 28, 2002
- Messages
- 13,348
Well, if it was picked up on a Friday, it probably went nowhere until Monday. I always wait one month and one day before I panic. If it went by Fedex Ground, they don't work weekends and are useless at sending stuff to the right place. I had a set of golf clubs go from Michigan, to Toronto (40 minutes from me) in 4 days and then to Alberta and back to Toronto in an additional 14 days. The reason? The person in the Kinko's store misread the post code that was clearly marked on the package and put the wrong postcode on the label they printed. Their system is postcode/zip code based.
Don't give up hope just yet, and if it still doesn't arrive after a month, take them to court for the full value, even if they say the maximum they cover is X. You had a contract with them to do a job and they failed. The law is on your side even if their small print isn't.
Edited to add "International Express service". Where is the destination? If it crosses a border, you have customs to contend with and that can be an extra 10 to 14 days.
If Customs had it the FedEx scan would show that.
Roger