Strider customer service

[Zookie]

Recently my Strider SNG has developed vertical blade play. I wasn't expecting this since it's the new locking interface. I contacted Strider a little over a week ago about this and haven't got a response. I'm not trying to complain in any way, what I would like to know is you're experience with their customer service and if it took a while for them to email you back.

Am I better off just sending in my knife with a note attached to it explaining the issue? I'm thinking I shouldn't, simply because I haven't got ahold of anyone yet. You're responses are greatly appreciated.

Best Regards,
Zack

 

[Morrow]

 

[rycen]

Send it into Strider with a note explaining the problem in a check for $15 return shipping. Do not send it USPS to avoid Saturday delivery as there's no one around on the weekend.

 

[Zookie]

Ok thank you both for the replies. No rush, I just wanted to know if I the reply time was longer than a week, most places take some time so I do understand.