Strider Warranty & Customer Service?

B

Bonescraper

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I'm in the market for an SNG, trying to trade for one. And before I get one I wanna know what the warranty and customer service is like. Anyone have some experience with them?
 
It may seem that the customer service seems to leave something behind, the guys are knife makers not customer service people. Example, I sent in my SMF for some basic warranty work about 2 weeks ago. Some might expect the company to contact you and let you know your package has arrived. I got none of that. (The only way I know it arrived is due to the tracking #)
This is the 1st time I have had to use the warranty but I have heard that your knife will come back in like new condition. The only time they will call you is if there is a problem.
 
I have heard they have a decent CS but they can take a little longer for warranty. I have heard it usually take about two weeks. The upside is that if you break it, they fix it. At least that is what i normally hear. I dont think I have heard of Strider NOT fixing one of their knives unless it was pimped out.

I say go for it, you wont be sad. Anyways, why are you asking about warranty, the knives are indestructible:D
 
The guys at Strider are top class, A-1. There products are the most rugged in the business, and their customer service is just fine. I dont expect them to call me when the knife gets there, unless I failed to tell them what I needed. If the knife breaks, they fix it, even if you are not the original owner. Just dont expect them to repair a pimped knife for no charge, they will repair it, but will put it back in original unpimped condition then charge you for it. Which is more than fair. Get on their website and you can see FAQ which describe everything you ever need to know. Get the SNG, I have one and will keep it forever, along with the 4 other Striders I have.
 
Strider's warranty is Awesome--lifetime warranty and the warranty follows the knife when it changes hands. I have had very good service from them both with warranty work and the cleaning/sharpening service. I use my Striders with confidence knowing that if I mess them up, the Strider guys will fix them and return them to me Razor sharp.:D
 
I've emailed them in regards to an issue two times, got a response to one in which they said the knife was essentially working as designed. The same question posted here got the opposite response from owners of the same knife.
My SnG has been in their hands since 2/2/2009, I purchase it 1/25/2009 and received it 1/28/2009. The jury's still out for me but honestly right off the bat I'm a little disappointed.
But I am only one example, there are many more positive examples out there. I'd purchase/own one with confidence.
 
I sent an SnG and a PT off to them a year or so ago to get the SnG lockup adjusted and give the PT a little refurb as it was going to a buddy as a gift, and they were plenty speedy. I just called the shop and they said drop it in a fedex box with a few bucks for return shipping and a note on what to do and where to send them back to... they had them back to me in about 3 weeks. That was plenty to keep me happy.

I didn't get any contact that they recieved the knives, or even that they were back in the mail... but really how often does that happen with any company? I didn't see that as a problem, it just slows down the process if they have to send out a bunch of emails that really are unnecessary.
 
They have been excellent with me, had to send in a SA-L for a resharpen, and a AR that I treated like a fixed blade (beat the hell out of it) and they had it back in 2 weeks looking brand new and razor sharp.:thumbup:

there are times where it might take a bit longer to get your blade back, these are the times that the shop gets really busy, they are a small shop. If you are in Cali, give them a call and let them know you want to stop by the shop, shop visits are always welcome:thumbup:

Josh has always answered any questions I have had, cool guy to, Here is his email incase you have some questions.
josh@striderknives.com
 
i've had great experience with strider customer service, having owned 16, 17, 18+ striders (i've long lost count). every time i've sent a knife back for warrantee issues i've gotten it back in a timely manner, usually 1-3 weeks time. i did, once, send back a *heavily* used sng that was broken at the titanium bend-- the portion of the titanium framelock "scoop" that is cut out to allow for the lockbar bend. it took them some time to get it back to me, but in the end i had a brand new sng.



i've sent striders of all types, for sharpening, re-blasting, cord wrapping, etc., for... 8 years now? they do hold up to their promise, warrantee wise.


i can tell you, however, than every sng i've owned and used had to go back to strider within 6-8 months. they design the lockbar face in such a way that it does not 100% contact the blade tang-- only the bottom portion. on the strider faq, it states this design is done on purpose to prevent dirt from locking the blade. maybe so, but i believe it also leads to premature wear on the titanium. i send the sng back to strider and they replace the stop-pin with a larger diameter one, and the knife comes back to me rock solid.


these are my experiences. overall, there's a reason why i own so many striders (11 right now) and why i carry/use them on the daily. it is a pain in the ass to send back my sng's for lock tuneup; but that aside i haven't come across another knife that balances resilience, weight, ergonomics, and practicality better than an sng/smf.
 
Mr. Clean said:
I've emailed them in regards to an issue two times, got a response to one in which they said the knife was essentially working as designed. The same question posted here got the opposite response from owners of the same knife.
My SnG has been in their hands since 2/2/2009, I purchase it 1/25/2009 and received it 1/28/2009. The jury's still out for me but honestly right off the bat I'm a little disappointed.
But I am only one example, there are many more positive examples out there. I'd purchase/own one with confidence.
Click to expand...

it has been m.i.a. for over a month?!?
 
Grind said:
It may seem that the customer service seems to leave something behind, the guys are knife makers not customer service people. Example, I sent in my SMF for some basic warranty work about 2 weeks ago. Some might expect the company to contact you and let you know your package has arrived. I got none of that. (The only way I know it arrived is due to the tracking #)
This is the 1st time I have had to use the warranty but I have heard that your knife will come back in like new condition. The only time they will call you is if there is a problem.
Click to expand...

I've sent knives into both Kershaw and Spyderco and neither of them notified me that they recieved my knives. I had to place a phone call to each to make sure they arrived. Since that time I've learned to pay for USPS delivery confirmation. So Strider isn't the only manufacturer to Not call their customer.

Dave
 
I've sent in knives to Strider, Chris Reeve, Spyderco, and Emerson. None of them have notified me about receiving the knife. They did email me a tracking# when it was being returned though.
 
I had one of the original AR's with the old Buck clip on it. I sent it in because the detent ball was worn completely down and the knife would open by itself with just taking it out of the pocket or even holding it upside down. After 2 weeks they sent it back sharpened and with a note saying they do not make that model any more, so they can't/won't fix it. So.... That was the last Strider I bought, and I had 8 at one point. YMMV.
 
samhain73 said:
I had one of the original AR's with the old Buck clip on it. I sent it in because the detent ball was worn completely down and the knife would open by itself with just taking it out of the pocket or even holding it upside down. After 2 weeks they sent it back sharpened and with a note saying they do not make that model any more, so they can't/won't fix it. So.... That was the last Strider I bought, and I had 8 at one point. YMMV.
Click to expand...

That IS lame.
Emerson will fix the CQC-12 even though it is discontinued.
Benchmade just sent me 2 sets of washers for 2 discontinued models, the Gravitator and the Resistor.
Geeze, in your case all they'd have to do is knock out the stub of the old detent ball and press a new one in; even I can do that, and I live in a tiny apartment without even a workbench!
Makes me glad I spent my cash as I did, as I HAD been considering an SNG when I ordered the CQC-12 instead.
 
Quick update on this. I emailed for a status of my knife and got a response within about an hour which was awesome.
The concerning part is that they said my knife shipped the 27th of February! Well, in looking up the tracking info, the shipping information was sent to FedEx on the 27th, the knife was picked up for delivery to me on the 9th and lo and behold, I got it today.
The lock engages properly and the action is smooth like it should be.
Done deal. Not sure if the knife is a keeper due to the overall experience, plus it just doesn't feel like a 550.00 knife...
Mr. Clean said:
I've emailed them in regards to an issue two times, got a response to one in which they said the knife was essentially working as designed. The same question posted here got the opposite response from owners of the same knife.
My SnG has been in their hands since 2/2/2009, I purchase it 1/25/2009 and received it 1/28/2009. The jury's still out for me but honestly right off the bat I'm a little disappointed.
But I am only one example, there are many more positive examples out there. I'd purchase/own one with confidence.
Click to expand...
 
samhain73 said:
I had one of the original AR's with the old Buck clip on it. I sent it in because the detent ball was worn completely down and the knife would open by itself with just taking it out of the pocket or even holding it upside down. After 2 weeks they sent it back sharpened and with a note saying they do not make that model any more, so they can't/won't fix it. So.... That was the last Strider I bought, and I had 8 at one point. YMMV.
Click to expand...

That is beyond disturbing! You got an unsafe knife (wouldn't stay closed) sent back to you by the manufacturer with an even sharper blade?!:eek::confused: You may want to check out their warranty info:
http://www.badlandsforums.com/faq/WhatisStridersWarranty.shtml and see if you were serviced accordingly. Take special notice of the bolded portion which states, "Any knife sent in for sharpen/repair; will be returned to Strider Knives Company Standards."

Again, even though the page that describes Strider's warranty says "Unofficial Strider FAQ," it is what you are re-directed to when you click on the "Frequent Questions" button on their "official" site, http://www.striderknives.com/site/.

Regards,
3G
 
samhain73 said:
I had one of the original AR's with the old Buck clip on it. I sent it in because the detent ball was worn completely down and the knife would open by itself with just taking it out of the pocket or even holding it upside down. After 2 weeks they sent it back sharpened and with a note saying they do not make that model any more, so they can't/won't fix it. So.... That was the last Strider I bought, and I had 8 at one point. YMMV.
Click to expand...

Should not they just give you a new knife then?
 
rookie4real said:
What kind of a problem? I thought it was "no questions asked" type of warranty?
Click to expand...

I know that if your knife has blood on it or it has been pimped (parts replaced or modified) they will charge you money or not even touch the knife at all for safety reasons, which makes sense.
 
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