Striders Knives and the Shipping Charge.

T

Thanksdad betterman

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What I don't understand is, when you send in a Strider knife for warranty repair, why the heck do you need to send in $15. I can under stand a fee for shipping if you are sending the knife in for a problem that is not strider's Fault, such as sharpening and Cosmetic reasons. But if the problem is their fault, such as a defect on their part, why would you have to pay for the shipping. A few companies I know of charge for shipping when you use their sharpening service, but then again the problem is not due to their negligence. But I have never seen any company in my life charge you for one of their problems.

To me this is Completely unacceptable. Something that would keep me away from a first Strider Knife.
 
Welcome to Bladeforums!

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:D Actually though, if you contact them and they agree it's their fault they may wave the fee for you.
 
As fast as it come out of my pocket I'm pretty sure all my money is waved too. Cotton pickin grammar police.:mad::grumpy::(:):D:p
 
I agree that a company should pay return shipping on a warranty repair, but it is a policy they have adopted. People should make sure they know about all the company's policies before deciding upon purchasing from them. If the shipping charge is that big a deal to anyone, they should factor it into their purchasing decision.

Strider has definitely been known to waive the return shipping charge, but that is at their discretion.
 
Thanksdad betterman said:
Something that would keep me away from a first Strider Knife.
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I can't speak for Strider Knives any more than as an owner. Their policy is their choice, their business. I have read plenty of threads complaining about cosmetic problems sent back as warranty repair, or issues with certain characteristics of the various knives owners were disappointed in, or disapproved of, and they returned them as warranty defects.

In my opinion, these specific issues - cosmetics, or different opinions about the functioning of the knife - do not constitute a valid warranty repair. They do represent a misunderstanding of the nature of the knife's design, it's use, and the knife buyer's expectations. Again, in my opinion, some knife buyers thought they were getting an expensive, hand crafted, custom, perfectly fitted and finished art blade to show off their discriminating taste.

A Strider? It's an expensive, best materials and top of the line design hard use beater, folks, sold to users who need a no-fail edged tool. My SnG shows it, rust on the blade, clip worn rubbing on angle iron CNC carts, G10 edges getting that Case "pocketworn" look, the Ti flame finish wearing off the exposed handle above the seam. I've had it a year, and the previous owner probably wouldnt' even recognize it now.

Real users with broken knives get a lifetime repair and refurb courtesy the makers - which doesn't happen all that often. Those who collect, never use them, and haven't been raising a howl of protest about the fee when they send in their safe queens "to the spa" for a complete cosmetic makeover. They understand the real users may even get free shipping back - often to their duty station. It's a hard use knife company serving hard users; the monied collectors are just glad to get in on it.

If you really need a Strider, $15 to get it back is no big deal - and certainly not a show stopper. It's the cash for the third or fourth that slows you down. . .
 
tirod3 said:
I have read plenty of threads complaining about cosmetic problems sent back as warranty repair, or issues with certain characteristics of the various knives owners were disappointed in, or disapproved of, and they returned them as warranty defects. [...]

Again, in my opinion, some knife buyers thought they were getting an expensive, hand crafted, custom, perfectly fitted and finished art blade to show off their discriminating taste.

A Strider? It's an expensive, best materials and top of the line design hard use beater, folks, sold to users who need a no-fail edged tool.
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Asked and answered. :thumbup:
 
do not constitute a valid warranty repair.
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hmm what about blade play on a new PT. Warranty issue?

You're right though, as long as people make an informed choice, it's still their choice.
 
I've commented on blade play in the general forum. Knives with adjustable pivots that owners will not service are just like cars that are always taken to the dealer to check the air in the tires.

The lack of taking responsibility to service your own tool and maintain it is a witness to the technical ability of the owner. The maker gave them the opportunity - he didn't used a fixed pin, like traditional makers, he made it adjustable.

The interpretation by an owner that a certain amount of blade play is a defect usually comes from those with no knowledge of folding knife use, it's history and construction beyond the last few years. Knives have historically had blade play - only in recent years have construction techniques advanced to the point where new buyers could expect to keep it to a minimum throughout the life of the knife. Where the idea that blades should be rock solid in a folder came from I can only attribute to ignorance and youth.

You want rock solid - buy a fixed blade, as many who carry have been overjoyed to point out. Folder users like me who understand the basic implication that a folding knife has to have a working joint accept some play as the necessary technical tradeoff.

It's those with standards that cannot accept the reality of folder design who create a sham issue with their complaints. It's like complaining a .50 Browning bolt action sniper rifle has too much recoil. Dohh!
 
Respectfully, I totally disagree. Especially with Striders as you need a special tool to adjust the pivot. And you may be the worlds best mechanic but some of us aren't and to use that as an excuse as to how inept we are is ridiculous. As is the proposition that bladeplay is acceptable. It isn't. On any frame/liner lock.

oil

tirod3 said:
I've commented on blade play in the general forum. Knives with adjustable pivots that owners will not service are just like cars that are always taken to the dealer to check the air in the tires.

The lack of taking responsibility to service your own tool and maintain it is a witness to the technical ability of the owner. The maker gave them the opportunity - he didn't used a fixed pin, like traditional makers, he made it adjustable.

The interpretation by an owner that a certain amount of blade play is a defect usually comes from those with no knowledge of folding knife use, it's history and construction beyond the last few years. Knives have historically had blade play - only in recent years have construction techniques advanced to the point where new buyers could expect to keep it to a minimum throughout the life of the knife. Where the idea that blades should be rock solid in a folder came from I can only attribute to ignorance and youth.

You want rock solid - buy a fixed blade, as many who carry have been overjoyed to point out. Folder users like me who understand the basic implication that a folding knife has to have a working joint accept some play as the necessary technical tradeoff.

It's those with standards that cannot accept the reality of folder design who create a sham issue with their complaints. It's like complaining a .50 Browning bolt action sniper rifle has too much recoil. Dohh!
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I agree those with no mechanical ability probably shouldn't be meesing with something they know nothing about - but then, we'd have NO mechanics in one generation. As for Striders needing a special tool, I bought one, just like I use a spark plug wrench to change the plug on my mower. It's really not that hard - but it points out the simplicity of the situation. Why completely refuse to learn how and be dependent on the factory for all maintenance and service?

I's say that's the paramount qualification to being Sheeple, total dependancy for life's little fixups. I had to learn how, too, and not even trying wasn't an option in most cases. I can even sharpen my knives now, which is really a lot harder than tightening a pivot, especially in S30v.

It requires patience, and the testosterone to try. I guess my generation used it all up, it explains all the herbal enhancements spam I don't even read. It's like the vinyl siding ads I get for my metal roofed A frame house, they have no clue who they're sending it to.
 
tirod3 said:
I's say that's the paramount qualification to being Sheeple, total dependancy for life's little fixups. I had to learn how, too, and not even trying wasn't an option in most cases. I can even sharpen my knives now, which is really a lot harder than tightening a pivot, especially in S30v.
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Total dependence and wanting something, bought at a premium price, to be right when you get it are two seperate issues. I'm not trying to pick on Strider but how is it that I can buy a $40 Kershaw and get zero play in it but I buy a $400+ folder and it's got wiggle in it? That is unacceptable. And in Strider's defence they will fix it no questions asked.:thumbup: I also bought a Spannerbaby but you shouldn't have to spend an additional $40 - $50 to adjust something that you just bought and might scratch all to hell in the process of fixing it yourself? I also don't subscribe to the line of thought that it's a user folder and it doesn't matter what it looks like when you get it. Cuz it's meant to be used. Seems like a cop out to me.
 
The lack of taking responsibility to service your own tool and maintain it is a witness to the technical ability of the owner. The maker gave them the opportunity - he didn't used a fixed pin, like traditional makers, he made it adjustable.
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Tirod3 this shows how little you know.

Strider will not sell a pivot tool, or wouldn't to me at least, and wanted me to send it in. I guess they're just such good judges of mechanical ability over the phone they were sure I was gonna mess it up.

Let's be clear here, they couldn't mangage to get the pivot tight on a new knife. So I get to send it back in, waisting weeks of additional time, and send them $15 on top of it besides? For something they screwed up and wouldn't let me fix on my own?

I suppose I'm lucky they didn't start calling me a liar.
 
I picked up my Spannerbaby aftermarket for those who don't know. Rick Hinderer's XMs use the same type of setup, although they aren't the same size, and from what I hear he's going to manufacture some spanner wrenches for end users in the future.:thumbup: I ended up using a Security Driver Bit for mine and it worked pretty good. (They come in the kit to screw/unscrew security screws.)
 
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