I've had a lot of experience with Sunray and their wheels. I'm probably the one that Dan was referring to who made the comments about being very specific when you order. Sunray's main business is small run, short notice military contracts, making urethane rollers for military hardware such as tanks. They do not keep any type of contact wheels in stock...everything is made to order. With that in mind be prepared to wait for 3-6 weeks for your order, and has been mentioned, do not take anything for granted when ordering. You will only get what you specify. That's just a by-product of them being government contractors....with government contracts, meet the exact specifications laid out in the order, nothing more or nothing less, so they are certainly not trying to cheat or short anyone...just being precise.
For example, I purchase contact wheels for the KMG platens I offer, and have been very happy with the products. In fact I have found that I prefer the urethane wheels over rubber contact wheels....they hold up better and last longer. Not long ago I had them produce a 10" serrated contact wheel for me, and the cost was nearly $100 less than what I could find commercially for the same wheel in rubber. I've found them easy to work with, very cost effective, and very capable of producing just about any size/type of contact wheel.