third world class customer service!
I bought a nib E2E HA and the tail cap was a differant color than the body of the light.Not quite GM but not HA either.I called thier "WORLD CLASS"custumer service
about it 4 weeks ago.I told the person I spoke to about it and asked how much one would be and he said they would send me a replacement free.
A few days later I included the light in a trade and told the person that a new tail cap was on its way too me and I would send it as soon as I got it.Never got it.:grumpy: I called them back after a week or so and this time They said they couldn't do that until I told them that they already said they were going to send it and they told me That it may take 2 weeks or better.I waited and called again.The person said they would check on it and call me right back.They called back 4 hours later after I had gone to work and told my wife it had been shipped and I should get it in a couple of days.This was a week ago.
I am going to call them one more time today and see what they say.If I don't get it in a couple more days I will find one to buy and send it to the person I traded with.I guess if a company doesn't have any compedators they don't have to worry with customer service.
I bought a nib E2E HA and the tail cap was a differant color than the body of the light.Not quite GM but not HA either.I called thier "WORLD CLASS"custumer service
about it 4 weeks ago.I told the person I spoke to about it and asked how much one would be and he said they would send me a replacement free. A few days later I included the light in a trade and told the person that a new tail cap was on its way too me and I would send it as soon as I got it.Never got it.:grumpy: I called them back after a week or so and this time They said they couldn't do that until I told them that they already said they were going to send it and they told me That it may take 2 weeks or better.I waited and called again.The person said they would check on it and call me right back.They called back 4 hours later after I had gone to work and told my wife it had been shipped and I should get it in a couple of days.This was a week ago. I am going to call them one more time today and see what they say.If I don't get it in a couple more days I will find one to buy and send it to the person I traded with.I guess if a company doesn't have any compedators they don't have to worry with customer service.
