Surefire's customer service

J

J. MacDonald

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Jun 8, 2000
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I called Surefire yesterday to see about getting the switch fixed on my L4. It has been hypersensitive in the momentary mode, like if you smack the side of the light, it would flash on, and it's been hard to engage the constant on mode. The customer service rep was very pleasant and said that instead of sending it in for repair, he would just send me a new tailcap :p Unfortunately, he told me that because it was such a new product he wasn't sure if they had service parts yet so it might be a week or two before they could get one out to me :confused:

It showed up today, less than 24 hours after I called in for service :p :p :p

Now that's customer service I can live with.

John
 
I'll second that!! I have six SFs now and have bought a couple for family and friends as gifts. I had one bulb blow and so did a friend I bought one for. I emailed them about both of them, on different occassions and they sent me replacements for both just based on my first email, never had to send the bad bulbs back or anything. Took a couple weeks to get them, but fortunately, I have backups!

Best flashlights I've ever owned hands down, and the CS backs them up 100%!
 
Glad you all got better service than I did.
I had to call 3 or 4 times and it took over a month to get the replacement tailcap plus the one guy basicly called me a lyre.
 
The M6 I bought came with dead batteries. called surefire and within two days I had a dozen crisp new 123's ready to go.

They are superb at customer service and satisfaction. Many need to take lessons!!!!
 
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