swiss-knife.com........ugh

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Jul 29, 2002
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well I had ordered 3 pioneer models and pouches to match from swiss-knife.com a while back. Well they arived and the pouches I ordered are much too small for the knives!!! I had sent them an email when I ordered and asked them if the pouches would fit, and according to their chart they should have, and they also emailed me back and said they would fit. Well either someone wasnt paying attention and gave me the wrong info, or they werent paying attention and sent me the wrong ones!!! Now I stuck with three pouches that dont fit (much too small) and If I send them back the shipping to switzerland will cost me more than the pouches did!! and so far no response from the email I sent them. Of course they should get some more time to respond before I consider them to not want to answer me.


thats the problem with online ordering!!1 whats worse is when its another country!!!! :(
 
well they answered my email and appologized for the mistake. They said they will send out the correct ones free of charge!!!!

That was nice that they didnt give any problems about my complaint, and are making it right!!! :)
 
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