- Joined
- Aug 2, 2004
- Messages
- 18,850
Just before I bought the TSAR I was thinking about the Luminox Modern Mariner but right about that time my sons Luminox Steel Colormark minute hand fell off (seems to be common with them these days). I called Luminox and they said it would be close to 100.00 to repair it. Told them no and it would be the last I bought unless I got a great deal on one. Had a local Jeweler fix it. He charged 15.00 and said they would not come off again and that it should have been done right from the factory. Their warranty is worthless. He only had this watch for 2 or 3 months before the hand fell off.
That charge is a bit nuts for a new hand especially on a young watch that should have been fixed for free.
I had a problem with my several years old GSAR, the bezel ratchet broke so it spun in both directions. While communication was pretty bad throughout and it did take literally months of ignored e-mails, non returned calls and an eventual "no, I need to talk to someone now" from me to even get the ball rolling. They charged me about $100 including postage for the new bezel and I had it back from them in about 6 weeks. When they returned the watch it was actually a new watch with my old case back on it. I would have prefered my entire old watch back with a new bezel but you can't fault them at all for that. (the tritium markers are actually rather annoyingly slightly off on the new watch face though).
Marathon really need to sort out communication as whoever you need to talk to always seem to be away, busy or just some how overlooked your e-mail. That got boring very quickly. I'm sure things are better if you are on the same land mass, but I must have spent more than $100 on the numerous international phone calls I had to make to them after all attempts at e-mailing them badly failed.
All in all I'm not particularly amused by the whole experience and probably wouldn't buy another Marathon, but they did good as far as standing by their products and I'll give them props for that.
