Taking Advantage of Buck's Warranty

DarrylS

DarrylS

Joined
Mar 6, 2005
Messages
3,309
:grumpy: :grumpy: ...I am like a lot of folks who don't like the way our domestic business climate almost requires US companies to look for cheaper ways to compete by producing some products "off-shore"...You have to wonder how much our own individual greed and willingness to take advantage of our own companies may have led to this. It's only an "individual" seller...but there are a lot of "individual" sellers out there...When I see things like this it just makes me sick...:grumpy: :thumbdn:
http://cgi.ebay.com/BUCK-110-LOCKBACK-KNIFE_W0QQitemZ7237035059QQcategoryZ42577QQrdZ1QQcmdZViewItem
 
Like you I found this disturbing. I sent the seller an email requesting he rethink his position and remove the item. I tried to be nice, knowing that anger would do no good. I also sent ebay an email asking them to look at it as it may constitute some form of warranty fraud that they may not want to be a part of.
I would suggest that any ebayer's out there take a second to do the same.
Paul
 
That's not the first time I have seen a 110 on Ebay advertised like that, "buy this broken one and Buck will fix it".

Problem is, I'm not sure anyone can stop it other than Buck themselves. It's not warranty fraud, since Buck gives a "lifetime warranty", then as long as the knife is out there, it's covered.

I can't understand why they sent back the broken one with the replacement, kinda sets the stage for this stuff.

I would hate to see Buck start restricting their warranty stuff to the original owner, but stuff like this may lead to it.
 
Sears did the same with their Craftsman tools..... no questions asked.
They kept the old broken tool ,"BUT" sent them to the metal recyclers or buried them ,tons were retrieved and still may be be returned for new tools
as long as any part of it can be identified as a Craftsman tool.
Buck should keep the old knife if it is replaced and melt them down.
I have returned one knife to Buck for repairs.... a selector that I had locked
the blade in by not reading the instructions.If you kept pressure on the blade release it would turn the pin in the bolster past the release slot ... my bad
Buck fixed it and sent me a letter instructing me on how not to release the blades........ now if I can just find that knife.
 
Buck Knives and Joe will on a request due to semental reasons will send the orgional back... yes they know this happens -
however Buck can contact ebay and inform them that this seller is proposeing simething that is not true and is a volation of the warrenty to re send a knife back for warenty replacement a 2ed time like this heel is proposeing.... and ebay will pull his listing!
 
It looks like the seller has apparently listened to complaints:

"The seller ended this listing early because the item is no longer available for sale."

GeoThorn
 
SHow's what a sleazeball the guy is that he would even attempt to do that.
 
I'm glad this seller apparently thought about it and eventually made a better decision - to delist the knife.

And thanks to ichthus for taking quick action and contacting the seller and ebay.
 
One of the reasons that I'm such a fan of Buck is that they are an honorable company, and that shows in their Lifetime Warranty. How many other companies out there have such a strong belief in their products that they offer a lifetime warranty, no matter how a customer might treat their product? There aren't that many companies out there.

The thing that bugs me most about people taking advantage of Buck's Lifetime Warranty is that, if there are enough of them, they can/could hurt Buck financially, causing more knives to be outsourced overseas, and, they might eventually cause Buck to drop the Lifetime Warranty....

I wish that more people could manage to be as honorable as Buck Knives!

GeoThorn
 
geothorn said:
I wish that more people could manage to be as honorable as Buck Knives!

GeoThorn
Click to expand...
Yep.
I just bought a riding brother of mine a Buck Fixed Alpha with Gut Hook. He has a unknown knife brand of similar style as the Alpha that had a busted tip. Less than a quarter inch that could prob be sharpened out...but I figured he desreved a Buck. He'll use it daily at his job at a meat/cheese distribution facility.

It is his first Buck. After admiring the knife he looked at the warranty. He asked me if it was true that it was "lifetime". Told him that there is no other company I know of that is so reputable and honorable with their warranty.

He said "impressive".
I have to agree.

It is way too bad that there are some that would take advantage of such a company. Respecting Buck Co. as I do, I almost take it personal.

Goose.
BCCI 1190
 
Ditto Goose, as I go thru life I like to believe that the majority of people out there are honorable and trustworthy......and so far I think I've found that to be true. Hopefully the number trying to take unfair advantage of Bucks famous warranty will be small. And once an awhile it doesn't hurt for the honorable to tweak the less so. Thanks ichthus!
Mike
 
Let's hope he took it off voluntarily. I did not receive a reply to email from the seller or ebay but the results are good.
I have used Buck's warranty before and am a HUGE fan of Buck for both the quality of the product and their corporate attitude.
I just detest it when someone takes advantage of one of the good guys.
Paul
 
I think you all have been the best protection for the Buck warranty in this instance. I guess we all have to protect what is dear to us. What a great ending to this story.
 
Thanks for setting this guy straight !!!! I have over a 1,000 knife collection, about 50 or so Bucks, and I would never think of using their warranty unless I felt it was a true defect in their product.....that has never happened yet!!

Buck has kept a good quality product on the market at a fair price ( even at a bargin some times), and I feel the bull this guy was trying hurts Bucks ability to continue doing this.......

Tom
 
MikeSEA said:
Ditto Goose, as I go thru life I like to believe that the majority of people out there are honorable and trustworthy......and so far I think I've found that to be true. Hopefully the number trying to take unfair advantage of Bucks famous warranty will be small. And once an awhile it doesn't hurt for the honorable to tweak the less so. Thanks ichthus!
Mike
Click to expand...
I'm sure you are correct.
Gees.. It must have been a Yale grad to be able to destroy that blade ! ;)
If I did that to a good knife I'd bury it and say I lost it :cool:
 
I love this thread!
Reading the ebay auction made me upset, he was so blatantly dishonest. We rarely send back both the original knife and a replacement. The exception might be if the person tells us that the knife has strong sentimental value. So this tells me that most likely the guy was working the system. He was less than honest about the knife being sentimental so he could get it back to sell.
Maybe i am too big of a sap but I take it personal when I see things like this. Not just because of possible financial harm to Buck but because of what it says about our society. Are people like that teaching their ways to their children? Maybe working in the warranty department has made me more sensitive to things like this or maybe I need to lay off the coffee. Our warranty does state that it is good for the original purchaser so the ebayer in question was not being accurate.
Oh well...
 
I don't think your being a sap at all Joe, what the seller was doing was kinda slimy.

I gotta an idea about how to prevent some of this stuff, whenever someone wants a broken knife back for "sentimental reasons", stamp a symbol DEEP into the bolster that lets your repair center know, if it shows up again, that this knife has already been replaced under warranty.
 
The Last Confederate said:
...whenever someone wants a broken knife back for "sentimental reasons", stamp a symbol DEEP into the bolster that lets your repair center know, if it shows up again, that this knife has already been replaced under warranty.
Click to expand...
I would be a little upset if I got a warranty knife back with some sort of stamping on one of the bolsters. :grumpy: What if the original owner needs a second blade replacement? (perhaps recommend an alternative hobby or better yet, stay away from knives since he obviously doesn't know how to use them?) :eek: :D Seriously, I was thinking aboout placing the stamp on the blade, but there are always extenuating circumstances.
 
Mike Kerins said:
I would be a little upset if I got a warranty knife back with some sort of stamping on one of the bolsters. :grumpy: What if the original owner needs a second blade replacement? (perhaps recommend an alternative hobby or better yet, stay away from knives since he obviously doesn't know how to use them?) :eek: :D Seriously, I was thinking aboout placing the stamp on the blade, but there are always extenuating circumstances.
Click to expand...

I was kinda fuzzy on what I meant, I was thinking more of knives that are "beyond repair" and being replaced, but they want the original back for "sentimental reasons". That way, Buck could replace it but someone else couldn't then pass the knfie around and multiple people send it in with the same story and get free knives.
 
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