Taking Advantage of Buck's Warranty

Sentimental argument is BS.

If you don't want it replaced or fixed, don't send it it. Anything replaced the original is destroyed and NOT returned to the customer. You can't have it, nor should anyone expect to get a knife replaced AND the old one back.
 
DaveH said:
Sentimental argument is BS.

If you don't want it replaced or fixed, don't send it it. Anything replaced the original is destroyed and NOT returned to the customer. You can't have it, nor should anyone expect to get a knife replaced AND the old one back.
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I have to agree. If it's so darned sentimental then put it away in a drawer. Who would want to pull the blade out of a knife that has sentimental value? I have a first version 112 that has sentimental value and I have no intention of ever sending it in for blade replacement.
 
i am sure Joe feels great about the suport Buck is getting on this issue ...
and i can understand some of you stating that if you send it back you loose it...


But the Buck famley and Joe are great people people ... it is part of what made Buck the company that it is that we suport them like we do !!!

i know that there may be times when some one wants to keep an orgional for personal reasons ... in these cases i think buck could have a comprmise in the return policy with a charge not unlike a blade upgrade charge to send the org back as recived this should discurage such vermen from doing what they do... perhaps even a mark in side on the spring to id it as such ...
 
You know how most of our laws are for the 20% of the people that might do wrong, but the other 80% have to suffer? This concept kind of comes into play with this topic. We like to think that everybody that uses our warranty service is being genuine and truthful. They send in granddad's old 317, because it has a broken blade and they heard we could fix it. Usually their letter even tells us where to send the bill. Like thats really going to happen! :rolleyes:
Anyways, we can't fix the 317, no more parts, but we do have to honor our warranty so we find something comparable to replace it. Now it gets tricky. I have a real hard time defacing something that I know has a lot of sentimental value to someone. Especially since it is non reversable, once we mark a knife, it is done.
The family does not want "something else", they want g-pa's knife, it was something he held and used, a conection to the the man now departed. I totally get that.
So we have to come up with a system for the 20% that might take advantage of this. We have a "secret mark" that we put on the blade. It is noticeable but not glaring. The part that really bugs me is that i am implying to my customer that I don't trust them. Actually I don't trust the 20% but I don't know who they are.
In a perfect world we would send G-pa's knife back, along with a replacement and a note asking them to please not send the 317 back again or sell it on Ebay. Since we are not living in a perfect world, we use the system above and it seems to be working pretty ok.
 
Joe Houser said:
You know how most of our laws are for the 20% of the people that might do wrong...
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And here I was thinking it was only 10%. Ya got me all depressed now Joe. :(
 
Joe Houser said:
So we have to come up with a system for the 20% that might take advantage of this...
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...20%!?!?... :eek:

Here I been thinking it was just 2%...I know there are a bunch of my customers/patrons/whatever that are flaming buttholes, but I didn't think it was that many...let's see...~600 stops = ~1200 people...times 20% = 240 people...

I have to look out for 240 people??? :eek: :rolleyes: :grumpy:

I'm sure it is closer to 24...or maybe even only 12...like it says on the back of Goose's jean jacket/vest...1%-er... ;) :p :D
 
Joe, your the greatest . That guy is just another louser trying to make a dolldr at buck expence.
Get a rope,:D
 
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