Texas Knife Supply

B

blackboogers

Joined
Jan 16, 2002
Messages
219
Has anyone else had problems with shipping delays and shorted material? I ordered material twice from them 3 Day Select and they waited 2 days before the order was even shipped. On last order I received a 5.75x5.75 piece of nickel silver when I ordered 6x6. I know it is'nt much of a difference, but considering the cost 3 sq. inches is alot. Anyhow enough crying I just wanted to know if anyone else is having the same problems. I am giving Sheffield a try, it appears the pricing is cheaper anyhow.
 
I just ordered something from them and they told me that they are a couple of days behind. That was three or four days ago so I'm expecting to see my order sometime next week. We'll see....
 
The thing thats has me mad is that I paid for a premium shipping. You would think that they would give it priorty. I was told that if you want it shipped soon to place the order over the phone. What good is the internet order for? That should be the biggest part of their business. I'm done with them.
 
Sorry to run salt in an open wound, but...

I ordered some buffalo horn scales on Monday, and received them yesterday.
 
I have ordered from them many, many times. The orders have always been timely. On the rare occassion that they have to back order something, that shipment follows without problems. If they gave poor service routinely, I don't think ANY of us would keep buying from them.
I know I get impatient if I wait too long to order something, and then I run out before the new stuff arrives- but that is my own fault.
You might give them another try.
Sheffield's is also reliable, and they stock some things the other suppliers don't.
Kovals has also treated me well.

Dave
 
There's no salt in the wound here. Your in Ca. I would expect a one day turn around. As the same for Wash. My point is I paid form premium shipping. The order was received monday and was'nt shipped till thurs. I'll stick with Sheffield. I work in a service oriented business. My customers expect prompt service or notified if there is change. I and others should expect no less.
 
I've ordered form TKM several times and always had good luck. If I order on Monday, I usually have it by Friday.

They have shipped me the wrong sized product a couple of times, but they have always been good about sending the correct piece right out after I let them know.

-chris
 
I'm with you, BB

I've had some problems with TKS, go with Sheffields, they have yet to let me down. And cheaper prices, and better selection.

Haveing said that, I am about to ship them some blades for heat treat.:( I just hope they don't lose it, like they did anougther maker I know.

And anouther thing, They still owe me money, even when I mark on the order form to refund my funds!:mad:
 
I've had great dealings with Jantz Supply in Davis, OK for a few years now. The selection may not be quite what it is at TKS or Sheffields, but the service is fast and friendly. I got a chance to stop in there a couple of times, they are good people to deal with.
 
If you were running a company and something like this may be hurting your business, wouldn't you like to know about it so it could be fixed? They may not even be aware of the problem. Give them a call, it is a toll free number after all or if you like, send them an email. All companies like to pride themselves with good customer service.

C Wilkins
 
I've sent 2 emails to both Jim and Lance with no responce. I've called twice and was told not to place my orders thru the internet but to phone them in. But thats enough of this I'm not beating a dead horse. I just thought I would let other people know about what happened to me and see if it was going on with others as well.
 
I won't use them anymore. I gave them an order worth over $300. and it took them over 1 1/2 month to fill it. When I finally got the whole order I was shorted a band saw blade. I called and they said they would send a replacement but their attitude was terrible and they acted like I was stealing from them. There are too many good people in this industry for me to waste my time with them.
 
I've used K&G and Jantz since 1993 with
no problems from either. I ordered my
Burr-King from Jantz awhile back, using
their "$6.95 ships anything" policy.
 
I have had excellent service from Jantz, Sheffield, Koval and K&G. They all have shipped in a timely manner and were great on the phone and in emails. I've never ordered from Texas Knife Supply but with the competition for knifemaker's business I can't imagine they would deliberately snub people or give bad service. Koval even sent me a new catalog without a request from me. I hope the other supply companies are listening! (Hint Hint)
 
I have used TKS several times without any problem, but the last time I sent in 4 knives in to be heat treated it took 3 1/2 weeks. Normally this would be fine, but one of the knives was a gift for my brother in law. But even the long wait wasnt the worst part. I called the shop after 1 week and they said the person who does the heat treat was out sick and it would put them behind a week. OK. Then called back after another week and they said it would go out the next day. I called back late the next day and the same person said oh i am sorry i will send it out myself today. I called back Monday of the 3rd week and told them I really need the knives asap, and explained if I didnt get them by Wed I couldnt have it finished by the trip to see my in laws on friday, I was told it will go out today for sure!.... Called back wed, the knives were still at the shop. This is when I finally talked to the manager who PROMISED to send them out and wouldnt charge for shipping. I DID get the knives the next day, but my brother in law got a card and I still have the un-finished knife. I appreciate the free shipping, but I would have paid double the 6.50 to get them in a timely manner. I just wish they would have been honest with me. I am looking for other places to do H/T.
 
ScottFM,

Have you tried Lee Oates, in LaPorte? I've gone with him for almost everything I've done, and he's always been great!! If you're interested, you can find him at: Bear Claw Knives

I'm about to ship off some more to him!! As far as I'm aware, he'll do anything, no matter how obtuse, if you're willing to pay. I don't think he's taken longer than a week on anything I've sent, yet!!

Kal

:D :cool: :D
 
Wonder if you are expecting to have your order processed first because you paid for expidited shipping?

My TKS catalog is two years old. But I've never seen any body who would process your order first because you paid for fast shipping except UPS and FedEx.

I've found most suppliers ship pretty quick, sometimes they have a surge in orders and can't afford another employee. They also get stuck by the people they buy from who run out or ship late.
 
  just my 2 cents here.
I do business with TKS and have had just a few problems
TKS is a fairly new business for Jim
(he bought the business turn key)
and good help is hard to find if you have problems
talk to Jim to make sure he knows what's going on.
2day or 1day is just shipping time not put up time.
so you'll have to ask when the ordered might be shipped
Jim and lance hit the shows also and the shop is in
the hands of others at this times.
if you have problems go to the horses mouth.
there isn't a company out there that at one
time or another that haven't had there problems, the Internet
for them is very new and your bound to have bugs in it.
if you order from the site don't ask questions on it! it will hold up
the order because someone has to look at it. it's meant to be automatic.
order early and before you need it to be safe with anyone.
And ask questions.
If you got (say for a round number)100 e-mails a day how fast can anyone anser them and work to? their e-mails were messed up
up to a week or so ago.
look at the heat treating and shipping policies of any company first.
 
The whole story hasn't been told here. I emailed Jim Lemke about this thread, because I have had nothing but good service from TKS and wanted him to know there was some grumbling being aired in a public forum. Here's some of his response:

"I called him last week and asked if the problem was solved to his satisfaction and he said he was happy .............We gave him a full refund on his shipping charges.

I don't know what else I can do ...........You know I will always go to the extra effort to keep my customers happy because it is
easier to keep and existing customer than find a new one."

I think it's unfortunate that Jim's extra efforts on the customer's behalf weren't volunteered in this thread. :(
 
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