- Joined
- Aug 7, 2003
- Messages
- 3,330
Thank you for a shiny new replacement Pacific Salt PE replacement for my old one that apparently gave up the ghost.
http://www.bladeforums.com/forums/showthread.php?t=474261&highlight=charter
My only regret is that I don't know why my old one warranted replacement, as it will now be kept for unstated research purposes. I understand that an individualized failure anaylsis is looking a gift horse in the mouth, but if it was an abnormal wear issue, I'd like to know if that was the case, so I might avoid a repeat warranty claim if it something I am doing.
Claiming the warranty twice, even if down the road, would undoubtedly feel like profiteering and I'd be inclined to just go replace it myself, depriving W&R of another study specimen.
I try not to use knives to the limits of their designs in the first place, because usually, that means that I wasn't thinking things through adequately and/or am using the wrong tool at the wrong time, but if it is possible, I'd like to know what went wrong with my old one. I'd even take an answer in a PM and keep it confidential and all that.
You must not have many Spydercos fail to use new ones to replace users in the shape mine was in. That is a tremendously generous warranty and again I thank you for it. When it feels like I have been gifted a knife that I would have purchased again on a pro rata or total cost basis had your company but asked me to, it must be fantastic for customer loyalty because it has made quite an impression upon me.
It is especially impressive to me that a "mixed bag" of an opinionated customer like myself was taken care of like an old friend.
I won't say something treacly such as I'll never buy another brand, but I do hereby declare you will always have the first shot to fill the bill on my folding knife needs. (Some folks in Escanaba, Michigan have me in the fixed bladed market.)
And I can't promise I will lay off yakking about Chicom manufacturing. I'd still rather see folks buy Spydercos than Byrds, but I digress. . .
Thanks again.
http://www.bladeforums.com/forums/showthread.php?t=474261&highlight=charter
My only regret is that I don't know why my old one warranted replacement, as it will now be kept for unstated research purposes. I understand that an individualized failure anaylsis is looking a gift horse in the mouth, but if it was an abnormal wear issue, I'd like to know if that was the case, so I might avoid a repeat warranty claim if it something I am doing.
Claiming the warranty twice, even if down the road, would undoubtedly feel like profiteering and I'd be inclined to just go replace it myself, depriving W&R of another study specimen.
I try not to use knives to the limits of their designs in the first place, because usually, that means that I wasn't thinking things through adequately and/or am using the wrong tool at the wrong time, but if it is possible, I'd like to know what went wrong with my old one. I'd even take an answer in a PM and keep it confidential and all that.
You must not have many Spydercos fail to use new ones to replace users in the shape mine was in. That is a tremendously generous warranty and again I thank you for it. When it feels like I have been gifted a knife that I would have purchased again on a pro rata or total cost basis had your company but asked me to, it must be fantastic for customer loyalty because it has made quite an impression upon me.
It is especially impressive to me that a "mixed bag" of an opinionated customer like myself was taken care of like an old friend.
I won't say something treacly such as I'll never buy another brand, but I do hereby declare you will always have the first shot to fill the bill on my folding knife needs. (Some folks in Escanaba, Michigan have me in the fixed bladed market.)
And I can't promise I will lay off yakking about Chicom manufacturing. I'd still rather see folks buy Spydercos than Byrds, but I digress. . .
Thanks again.
