Hey guys, big positive update! I posted earlier about my dilemma as a European customer when it comes to small replacement parts, particularly in the case of my bugout (backspacer).
I just noticed benchmade sent me another email despite me not inquiring further, a week old now but this is the first time I noticed.
In short, my request has been approved after all, free of charge!
This means 2 very positive things. Either they reverted their position in favor of us, the customers, on their own which is good enough.
Or, more importantly, they monitor their forums for feedback and actually use that feedback to make decisions. I'm guessing the latter, because that email came out of nowhere. They'd have to cross-reference the information provided here with consistent information provided via support ticket. I'm very impressed!
I own quite a sizable collection of benchmades, 940, 940-1, 940-2, 943, christ these numbers, 417 fact, 351 pardue le s90v, 535 and I'm pretty sure I'm letting some out.
To know that my collection is well supported means the world to me!
Thanks people of benchmade, very satisfied!