Speaking as a patron, I can tell you that my perception of the experience is directly related to my expectations. When the knife I buy is expected to be one of many, a part of regular business, then I expect the project to be treated in a business-like fashion. I paid you for a piece of work with certain delivery and quality expectations, and I expect them to be met. Of course, I consider this to be a business transaction first, it may also be, but is not necessarily an artist-patronage relationship.
When I work with a maker on a one-of-a-kind art piece, then I expect artistic perfection.
Artistic perfection is subject to the circumstances in the artist's life, and subject to when the muse is upon him. I don't want a maker working on my art pieces when they're tired, cranky, or distracted. I don't want an apprentice handling things when the maker is busy or sick. I'll wait the time it takes for my piece to receive the level of attention and enthusiasm I'm patronizing.
Suffice it to say, I don't enter into these projects with a maker I don't know and trust to not take advantage of my patronage.
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AKTI Member #A000832
"That which does not kill me just postpones the inevitable."