The Grey Class :)

Strigamort said:
When you say unmarked, what do you mean exactly? If you mean the sticker with the model you're right, but mine is exactly like any other regular (non le) box otherwise. Meaning it has all of the regular printing on it.
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What I mean is the plain vanilla UN-LABELED Benchmade marked gray boxes that come back along with the knife from repair/LifeSharp/warranty services. After checking, there WERE labeled gray boxes provided with the Ritter models and possibly others as well. Anything else would be red, blue, black and gold class as supplied with the knives during regular production. Make sense?
 
Sure that makes sense. It sounded like you might not have known that mine came back from warranty service in a labeled grey box. I was just trying to clear that up. :)
 
What you mean is the box was printed with the Benchmade information like any other box would be, except the 'repair' box is gray and there are no labels on the ends stating what the model is, correct? I'm sure this is the case but unlike other Forums I play(ed) on there are newcomers over here that could use this information...so I'm volunteering this info to instruct. :cool:
 
My large Rukus came back in a black and white striped box. Like it was is jail or something.
I think these are reserved for knives sent in with broken blades.

Just kidding about the box. I did break the blade though :)
 
Jbraman said:
Other than gray, what do the colors of the boxes mean?
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They indicate the "class" of the knife.

Blue= their regular knife line. As I see it they are their edc knives.

Black= tactical, more geared toward law enforcement and military.

Red (discontinued) = their budget, foreign made knives.

Gold= production knives upgraded with special materials and assembled with great care. With these you'll often find precious stones and carbon fiber etc... With a price to match. ;)

These descriptions are just my understanding of the classifications. You can find the full 411 at Benchmades website.
 
I figured rather than start a new thread, I would post in this one since it's generally about BM's customer service. Does anyone know what they can do for a long discontinued knife besides sharpen it? I got a 425 recently which is quite a prized possession to me, but honestly I don't want to carry it too much if the usual lifesharp services are unavailable.
 
I think you might be surprised at what could happen while yours is there. I sent up my beloved 800 AFCK, basically the same vintage as yours, and not only did they sharpen it, but it received new washers, new pivot bolt and screws and a replacement clip; and then they cleaned and oiled it up - so I got back a used EDC given a new lease on life...that looks really nice. Give them a call at 800-800-7427 and ask them what they can do for you. And good luck, let us know how it turns out!
 
Misanthropia said:
I figured rather than start a new thread, I would post in this one since it's generally about BM's customer service. Does anyone know what they can do for a long discontinued knife besides sharpen it? I got a 425 recently which is quite a prized possession to me, but honestly I don't want to carry it too much if the usual lifesharp services are unavailable.
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I agree with Joe. If you're going to use the knife, use it. Blade breakage is pretty rare so I wouldn't really worry about that. Unless there are parts that were only used in that knife (which is possible) then they can probably do a few things when you send it in.

I think it's important to note, when sending your knife in, things that you DON'T want done. I think they do a lot of cleaning, lubing and adjusting to every knife that comes in as a rule. If you don't want it sharpened or the pivot bushings replaced etc... you should note it on the form that you fill out when you send it in. I was certainly (pleasantly) surprised at what all they did with my 810 and that knife was essentially new!
 
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