There's a problem

Bailey Knives

Bailey Knives

Knifemaker / Craftsman / Service Provider
Joined
Oct 18, 2004
Messages
3,818
I had a customer call and leave a message on my phone that he received his knife today and wanted to talk to me because "there was a problem." I called back and left a message, and waited....finally after about an hour he called me back and with trembling in my voice, I asked what the problem was.
He said "Yeah, the problem... the problem is that I only have one of your knives."

He then placed an order for 2 more.

Let me just say that I breathed a huge sigh of relief after that.
 
That's really cool. Might think about adding it as a testimony in your advertising...
 
I had a guy do that to me last week. Scared the bejeezus out of me until he told me what was really up. I wish they wouldn't do that...
 
Something similar happened to me. A customer called and said he was disappointed when he received my knife. I asked him what the problem was, all while reaching for my checkbook to write him out a refund...

Turns out he ordered one of mine, and a similar one from a "big name" maker with the intention of taking mine into the field and putting the other one on display - but according to him, the fit and finish on mine was better than the "big name" makers, so he didn't know what to do.

He's purchased several more of mine since. He wouldn't say who the other maker was, and I'm kind of glad he wouldn't.
 
Phew! What a relief! I wouda' been squirming until I found out what the problem was!
 
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