@Thomas W and anybody who knows - advice needed regarding broken ZT0100 please

B

boef800

Joined
Jun 5, 2005
Messages
111
Hi there,
lusting already long for a knife of the ZT line I've finaly received a ZT0100 two weeks ago.
I really like the knive and admittedly put it through it's paces ever since I got it as the confidence in the knive grew using it a lot these last days while deconstructing a wooden terrace structure and a fence.
One thing I noticed is,that it really can chop quite nicely in a pinch for such a small blade.
Now the thing that happened is that approx. 1,5-2cm of the tip broke off :( in the process of widening the gap between two slats a bit for being able to put a crowbar or a hammertip into it.
Honestly,I wouldn't have expected it to break off from that as it took more lateral force before without flinching and I wouldn't consider myself a kniveabuser.
Now from all what I've read in the forums and heared the ZT representative saying in the shotshow video on youtube about the ZT line I was under the impression that the ZT knives got a kind of "if you break it,we fix/replace it" warranty.But after looking on the Kershaw/ZT site I'm not sure now if I got a warranty case here,because there it says something like everything besides cutting would be considered abuse.
I mean sure I used it for more than cutting even though I wouldn't have considered the use of the knive abusing at all frankly.
So my question is am I covered by the ZT warranty or can I even save me an e-mail to Keshaw because they might anyway say sorry....but just cutting please?

Thanks,Alex
 
Shoot 'em an email. Who knows what they will say. Never hurts to ask.

Do you have any pics of the broken knife? I'd be curious to see a broken CPM 3V blade.
 
Haven't shot any fotos yet,but I might post one if I can get around taking one later on or the next days.

Alex
 
I agree with spiral. Going straight to Kershaw is the best way because their opinion is the one that counts. The rest of us would just be speculating.
 
Kershaw/ZT is a company that looks out for its customers. I'm not sure what would happen, but considering your attitude of "I wonder if this is covered? I'm going to ask just to make sure." things should work out well for ya. TW will be along I'm sure to answer this definativly.
 
3V is a great steel but there are still jobs that should be done with a wrecking bar. Are there any knife companies that warrant prying with the knife? Most specify prying voids the warranty.


With My 0100 knife came this part in the warranty"
( Of course, normal wear, abuse such as prying with the knife, or neglect are excluded from this non transferable warranty)"
Click to expand...

Even super steels such 3V aren't proof against misuse. Good luck Boef800. Joe
 
Busse Combat warranties their knives for just about anything... however you pay a large premium for that kind of coverage.

/dusty
 
it's hard to imagine they wouldn't cover you all the way on that one... ZT's should hold up. you'll do fine
 
Thanks guys for all the input so far :thumbup:
I went ahead and dropped them an email.Now let's wait and see.

@The Mastiff:
I'm a knifeneird on a relativ budget and sure enough I'm not out for putting my new 200$-plus cherished knifes (which I allow myself to buy every once in a while) deliberately to misuse.But thanks for the thoughtfull advice anyway.But let me note one thing:This knife is certainly not designed and meant as a fishfilleting knife.

Alex
 
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Alex, I hate to sat it, but for the job that you were doing
I would use a $20.00 axe or a $10.00 crow bar not a
$200.00 knife.
 
Boef800 said:
This knife is certainly not designed and meant as a fishfilleting knife.
Click to expand...

I have one too. It's obviously not designed as a prybar/wrecking bar either or it would be warranted for that kind of thing.

I've never had or owned one that was. I for sure haven't owned all kinds and brands of knives either though. I do have lots of knives currently from many different makers and I can't find a single one that is warranted for prying. I'm sure there are some out there though. This is more what it would look like: http://www.knifecenter.com/kc_new/store_detail.html?s=CR2013

I'm just a believer in using the correct tool for the job.

Good luck. I honestly hope they fix you up. Joe
 
The Mastiff said:
Boef800 said:


I have one too. It's obviously not designed as a prybar/wrecking bar either or it would be warranted for that kind of thing.

I've never had or owned one that was. I for sure haven't owned all kinds and brands of knives either though. I do have lots of knives currently from many different makers and I can't find a single one that is warranted for prying. I'm sure there are some out there though. This is more what it would look like: http://www.knifecenter.com/kc_new/store_detail.html?s=CR2013

I'm just a believer in using the correct tool for the job.

Good luck. I honestly hope they fix you up. Joe
Click to expand...

Thanks,for the wishes Joe,
It wasn't my intention to step onto your toes or anything with my filletknife comment.
Just wanted to make clear that I'm neither a dedicated knifeabuser nor I'm thinking that a knife is a prybar.
I see the ZT0100 clearly as an hard use do-it-all field knife,not as dedicated "fighting/slicing" knife.
Apart from that I just rewatched the video on youtube:
http://de.youtube.com/watch?v=BItmW98M9mc&feature=related
The ZT representative there even literally says even about their S30V fixed blade:....you can use it as a prybar....

Alex
 
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Plus, in the video, the rep said "unconditional lifetime warranty." You should be good to go. :thumbup:
 
riffraff said:
Plus, in the video, the rep said "unconditional lifetime warranty." You should be good to go. :thumbup:
Click to expand...

I really hope so :rolleyes:
because I really like the knife a bunch and don't feel as if I really abused it,but definitely got no money at the moment to shall out for buying another one right now.

Alex
 
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boef800,

Just send the knife back, I'm positive it will all work out.

The warranty we have in place is not unconditional despite what Mr. Michels said. We also don't advocate prying with a knife but understand it happens.

Personally, I've never looked at a broken tip as a warranty issue, but we see a lot of them. Have yet to hear anyone complain once they send it back.
 
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Thomas W said:
boef800,

Just send the knife back, I'm positive it will all work out.

The warranty we have in place is not unconditional despite what Mr. Michels said. We also don't advocate prying with a knife but understand it happens.

Personally, I've never looked as a broken tip as a warranty issue, but we see a lot of them. Have yet to hear anyone complain once they send it back.
Click to expand...


Thanks for chiming in on that Thomas W.
I'll have to wait for an answer onto my e-mail from the ZT/Kershaw Warranty department I guess before sending the knife in?!
Just to point it out,it's not just the very tip like a few millimeters or so.Around 1,5-2centimeters snapped off.So regrinding a nice new tip onto it isn't possible.

Alex
 
No need to wait on the return email Alex.

Warrany Information

Where do I ship my knife for warranty service?
Please ship your knife, along with a note describing desired service to:

Kai USA, Ltd.
Attn: Warranty Department
18600 SW Teton Avenue
Tualatin, OR 97062

Can I ship my knife in a padded envelope?
Please use a box. Padded envelopes are usually destroyed during the shipping process and knives can be lost. We cannot be responsible for knives lost during shipping.

Can I have my old knife back if you choose to replace it?
We're sorry, but we cannot replace a knife and return the old one.

I shipped my knife to you for repair. Have you received it?
We encourage our customers to ship via UPS or Fed-Ex as these companies automatically provide a tracking number. The tracking number allows the customer to verify the knife?s arrival to our facility.

If the customer prefers mailing the knife to us via the post office, we suggest insuring the package and using the Delivery Confirmation service. Again, this will provide a tracking number for the customer to verify the arrival of the knife.

Shipping and mailing times vary greatly. Please check with the shipping service for the approximate shipping time from their facility to ours.

Can I have a part sent to me?
Yes, but blades will NOT be sent out. If your knife is in need of more than one part or requiring work on the blade, you are welcome to send it in for warranty service free of charge. Otherwise, use the "Contact Us" form to request parts. Remember that parts are specific to each knife model, so please make sure the model number is included in your request for parts. You can locate the four digit model number on the blade or handle.

What is your turn around time?
We process warranty requests as soon as possible. Please allow up to four weeks from the day you ship the knife before contacting us.

Will you sharpen my knife?
Yes, we sharpen every knife sent in for warranty service as part of our normal procedure. We provide this service free of charge.
We will only sharpen and repair Kershaw Knives.

How will I know if my knife is covered under warranty?
Please provide your phone number and the best time to call you in your letter of information. If necessary we will call you to discuss your knife.

Do I include money for return shipping costs?
No, we do not charge for the return shipping costs. However, in order to keep providing warranty for free we mail out all knives sent in for warranty service via the post office. We cannot accommodate overnight or other special shipping requests.
 
Ralph Merlino said:
Alex, I hate to sat it, but for the job that you were doing
I would use a $20.00 axe or a $10.00 crow bar not a
$200.00 knife.
Click to expand...

Give this man a cigar.

The debate of batoning and prying and other harsh uses of a knife is quite long winded here on BF , to be honest it's sorta common sense to me.

I would never pry with my knife unless I had to , there are much better tools for this use , such as the EOD Breacher Bar from Countycomm.

Good luck getting your knife replaced. ( not being sarcastic)
 
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