Thumbs up to DMT for customer service.

[Sithus1966]

In the last year I purchased a new blade clamp for my DMT aligner kit. It worked without any issues until last week when one of the jaws snapped right at the tension screw. I contacted DMT via their website and the next day they replied and asked for my mailing address to send me a new one free of charge.

 

[jbmonkey]

Good to hear. They never answer my emails. Maybe I get stuck in the spam filters though?

These were product questions though, not warranty issues.

 

[mqqn]

Good to hear - I am looking at sharpening systems, but as of today I just use a DMT Dia-fold and sharpen the old fashioned way. I like to hear an American company standing by their products in the traditional way.

best regards -

mqqn

 

[Will Power]

I've had good international experience with them too. One of the rods broke on the sharpening clamp, they sent me (overseas)a replacement immediately. Wish they used less britltle material though.....

 

[Dog of War]

Adding my thumbs up :thumbup: here ... recently returned a Diafold that was a little wonky, and after talking with Kris in customer care, arranged to swap out for a couple of four inch Diasharps instead. Was told there could be a little delay due to production scheduling, no big deal to me ...

... but when the package arrived today, they'd included a couple extra hones, just as a way of saying thanks for my patience. First class company, IMO, and their "DMT Commitment" is the real deal. No hassles, no problems.

BTW, if you own any high alloy, super steel blades, you really need an extra fine DMT sharpener, and even the XX-fine if you like 'em insanely sharp like I do.

 

[mqqn]

Hi folks -

After reading this thread I purchased an Aligner, which I enjoyed using as it was easy to use and I was able to easily put a nice edge on any knife that was thin enough to clamp onto with the aligner clamp.

After using the Aligner several times to sharpen some of my JK's and a few pocket knives, one of the "nibs" that locate and secure the aligner rods into the clamp broke off of the clamp. These are small, maybe 1/32" protrusions inside the aligner guide holes. I was not abusing the aligner, I was seated at the kitchen table sharpening a knife on a towel.

I contaced DMT on January 30 using the customer support form on their web site. A day or two later I received an email from Kristin in CS, who asked for my mailing address so that DMT could send me a replacement clamp.

I thanked Kristin for her prompt reply and sent my information on Jan 31.

I am still waiting for the clamp on March 7, and have not heard back from DMT. I did bump the email in mid February, and again this morning.

I will report when I receive my clamp.

Interestingly, I had to contact Kershaw regarding a small piece I personally broke from a knife (long story), and they refused to let me pay for the part, instead sending me two replacement parts free of charge, and I received them in 4 days from Tualatin Oregon to my home.

I have read that DMT often has supply / inventory issues, which I guess I can understand, but I wish the company would let customers know if there will be an extended delay.

best

mqqn