TiNives

[Klesk]

I've been kinda hard on TiNives in these forums, because I couldn't get an answer to a simple question: can I get a TiNives with a clip, as shown on the website? After e-mailing and calling with no success, I eventually sold my TiNives in frustration.

Well, last week I tried calling again, and I got a hold of the owner/maker, Mr. Self. I had a very pleasant conversation with Mr. Self, and he made it clear that he had nothing better to do than find out what I needed. I eventually ordered a knife, built to my specifications, at a cost much lower than shown on the website.

Bottom line: if you need a TiNives or have questions about their products, keep trying to call them. It may not be easy to get a hold of them, but once you do, the customer service is first class.

 

[Walking Man]

What you describe is NOT first class customer service. First class customer service replies to email and returns phone calls.

 

[David1967]

Originally posted by Walking Man
What you describe is NOT first class customer service. First class customer service replies to email and returns phone calls.

Exactly... that is a reason I never bought from them.

David

 

[Klesk]

What I said in my post is that once you get a hold of Mr. Self, the customer service is outstanding. I'm sure all of us know at least one person who manufactures a good product, but can't afford to hire a large staff, to expand beyond a "one-man operation". Does that make them or their product any less worthy of our consideration?

All I wanted to say is if you, like me, wanted to buy a TiNives product but were put off by some of the posts on these forums, to give them a shot, and that you won't be disappointed. Mr. Self provides the best customer service that he can, given the circumstances.

 

[David1967]

I cannot call (too expensive) but I would appreciate at least an e-mail response. Check their forum (more than year back) and you will see that their business practice did not change...

But I am glad that you like their product - no doubt they can make great knives - just their marketing does not exist...

David