Titanium Framelock Vertical Bladeplay

Not sure whether you own the Alias I or II but the Alias I that I owned had similar problems with noticeable vertical play out of the box. I just returned it for a full refund instead of dealing with that BS. I've had multiple 7 dollar china made framelocks that have ZERO play whatsoever. I recommend getting a Sage 2 or a Sebenza to save yourself future headaches.
 
kawr said:
Not sure whether you own the Alias I or II but the Alias I that I owned had similar problems with noticeable vertical play out of the box. I just returned it for a full refund instead of dealing with that BS. I've had multiple 7 dollar china made framelocks that have ZERO play whatsoever. I recommend getting a Sage 2 or a Sebenza to save yourself future headaches.
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Did you end up having to deal with the Dealer you bought it from, Benchmade or Bradley when you ended up returning it?

RevDevil said:
You pick up the phone and tell them exactly what is in your post. Why would you waste your time sending an email, when you can call their number and talk to a real human being within a minute or less?
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That's probably a smarter thing to do than emailing them over and over...On Monday, when they are open for business and I have time to sit down and whine at them over the phone, I'll do just that. In the meantime I'm going to try emailing them one more time...it can't hurt, at least.

Either way, I've lost interest in this knife. They didn't repair or replace it when I sent it to them in the first place, so the next time I send it to them they can just keep the thing and give me my money back.
 
I feel your pain.

I have had to send back multiple knives this last year to multiple companies. When "hick-ups" happen after the first "send in" that is when faith is hardest to maintain. At this point, I too would probably prefer to chose a different knife if possible (money back/ store credit/ company credit). Have you tried the retailer for store credit?
 
I had an Alias II it too had some vertical play develop fairly quickly due to the frame lock not deploying far enough.
This blade play was not covered in the warranty, if I recall correctly. I flipped it in the end.
Then again I was flicking that knife open all the time because it was so smooth.
 
The Government said:
I feel your pain.

I have had to send back multiple knives this last year to multiple companies. When "hick-ups" happen after the first "send in" that is when faith is hardest to maintain. At this point, I too would probably prefer to chose a different knife if possible (money back/ store credit/ company credit). Have you tried the retailer for store credit?
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I haven't tried them yet, no.
 
Update: I contacted Benchmade and they won't accept the knife for refund or reimburse the shipping charges, but they have offered to try and fix it again or exchange it for another one and pay for the shipping the next time around.

Update: Bradley won't have anything to do with me. The representative had this to say about it: "Since you didn't buy the knife from us and technically we didn't build it, we can't reasonably be expected to do anything about that, assuming there even was a defect and the problem was not caused by the end user..." After some talking they decided that "Okay you can send it to us, and if we are able to determine with certainty that there was a defect, we might be able to arrange to exchange it for a new one, but that's the best we can do."

Update: The company I bought it from was sympathetic, but they weren't willing to offer a refund due to the amount of time which has passed (payment for it was sent in Nov. 2011) and the fact that it has already been used, sent in for repairs, etc. They did offer to deal with Benchmade (regarding any further repairs or replacement) on my behalf and cover any shipping charges that would entail. They remarked that they have done this a few times in the past with Benchmade knives.

I guess my best option will be to arrange to send it back to Benchmade again and hope for the best.
 
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First off Bradley Cutlery is a company who sells the products UNDER THEIR NAME. It does not matter who actually manufactured them, and the legal responsibility for warranty lies on Bradley, unless Bradley had contracts with Benchmade where Benchmade took responsibility for manufacturing defects and repairs. This type of agreement is rare, most manufacturers will NOT do this.

Most agreements are simple: Manufacturer makes Product A, and they give Company B a certain warranty that they will honor FROM company B not for the end user (customer). Company B sells the product under their name, and company and assume responsibility for warranty in which case Bradley would take over handling warranty issues from the End user (customer), are actually still legally bound to honor the manufacturers warranty (I am not implying the OP's issue is warranty related).

For Bradley to say they are not responsible is bull.

Back to the OP, as I mentioned already I also had vertical play on the knife. This more then likely from the lockbar wearing over time due to the lockbar not being heat treated.
 
Dorito Monk said:
Update: I contacted Benchmade and they won't accept the knife for refund or reimburse the shipping charges, but they have offered to try and fix it again or exchange it for another one and pay for the shipping the next time around.

Update: Bradley won't have anything to do with me. The representative had this to say about it: "Since you didn't buy the knife from us and technically we didn't build it, we can't reasonably be expected to do anything about that, assuming there even was a defect and the problem was not caused by the end user..." After some talking they decided that "Okay you can send it to us, and if we are able to determine with certainty that there was a defect, we might be able to arrange to exchange it for a new one, but that's the best we can do."

Update: The company I bought it from was sympathetic, but they weren't willing to offer a refund due to the amount of time which has passed (payment for it was sent in Nov. 2011) and the fact that it has already been used, sent in for repairs, etc. They did offer to deal with Benchmade (regarding any further repairs or replacement) on my behalf and cover any shipping charges that would entail. They remarked that they have done this a few times in the past with Benchmade knives.

I guess my best option will be to arrange to send it back to Benchmade again and hope for the best.
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Send it back!
 
This thread sure does highlight the difference between a CRK and a Bradley now . . .
 
Reeek said:
This thread sure does highlight the difference between a CRK and a Bradley now . . .
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I learned the same lesson with a Benchmade Pinnacle...gifted it to a friend and bought an Umnumzaan AND a Sebenza.....gotta love CRK:D
 
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