To the Point Refund (bad)

C

Codeman

Feedback: +0 / =0 / -0
Joined
May 13, 1999
Messages
575
Is anyone else still waiting for their refund?

I was truly looking forward to supporting this site, and the magazine, especially after seeing the first issue. I regret that it wasn't successful. But, I've been waiting since 2/17/2000 for my refund. After patiently waiting for weeks, I sent another email on 3/14/2000 to inquire as to the status. Later that night I got a message asking me if I hadn't gotten my refund. Seemed somewhat, well, I don't know. I mean, why would I ask about my refund if I'd already received it. Anyway, I responded the next morning saying that I had not received it. Yesterday, I once again sent email, asking for an update. I'm still waiting.

I've ordered a few things from the store in the past, and have gotten great service. My experience is that money leaving my pockets goes quickly, but getting my money back is like pulling teeth. Needless to say, no more of my money will go here.

Codeman

------------------
Knowledge without understanding is knowledge wasted.
Understanding without knowledge is a rare gift - but not an impossibility.
For the impossible is always possible through faith. - Bathroom graffiti, gas station, Grey, TN, Dec, 1988

AKTI Member #A000831

[This message has been edited by Codeman (edited 03-29-2000).]
 
If you are Ray Asbury, you were refunded on the 17th of March, and if you want you can call and get your transaction number and approval code.

If anyone else is still awaiting their refund, please don't hesitate to contact us.

Spark

------------------
Kevin Jon Schlossberg
SysOp and Administrator for BladeForums.com

Insert witty quip here
 
Ray,

I received your last email and we already credited you on the 17th. You emailed us on the 14th. We are sorry that the subscription refund was not done in a timely manner. We were flooded with requests and some were credits applied to orders, some were telling us to apply it as a donation and others were asking for refunds.

We get nearly 500 emails per day and it is very hard to answer each one in a timely manner as well. I did receive your email yesterday and had planned on responding today. A one day delay in responding to email is not out of the ordinary, much less one that I have to research with Lori on to find out if your refund had been made.

If you were so concerned about your refund why didn't you just call our 800 number and ask? Insted you post on "The Good, The Bad and The Ugly"? The TG,TB&TU forum is for people who have exhausted ALL other available options.

I understand your frustration, but I do not understand your actions.


PS If anyone has not received their refund yet, please by all means contact us. Also keep in mind that your refund shows up on your billing statement. We do NOT send out refund verifaction email, or mailings of any type.

------------------
Best Regards,
Mike Turber
BladeForums Site Owner and Administrator
Do it! Do it right! Do it right NOW!
Show Your Support -Visit Our Sponsors - Click On The Banners!
Visit www.onestopknifeshop.com
All sales from 1 Stop Knife Shop help support this site!
 
Leaving a customer hanging as you did me, not even knowing if you were looking into it, that's just bad business guys. I can understand your policy of not sending notification on refunds, but when a customer has to wait over 30 days, which is the standard amount of time most credit card companies give vendors to make credits, well, I think a simple email letting them know that they have been credited is a perfectly acceptable expectation. And a good business practice.

I can understand being overwhelmed with email, but that's no excuse for the initial failure to credit my account. A one day wait, like you said, is reasonable. I regret running out of patience one day too early for you, but I won't apologize for it either.

I chose email over the 800 as a courtesy to you, and as an effective time-saving measure for myself. I now see that that is based on the assumption of two-way communications, which you apparently are unwilling to do when it comes to refunds.

Thanks for explaining the intent of the GBU forum. I haven't seen that anywhere before, so I thought posting was the next reasonable step. Besides, the context of many messages in the GBU forums shows that the forum is used to report good and bad customer service, in addition to a "last resort" means, to paraphrase you. I put this thread here as a way to let others know of the bad customer service I received, not as a last resort. If the GBU forum is only for last resort stuff, looks like a lot of threads don't belong there. Which is it? I want to respect your rules and such, but it's hard to do that when they are unclear.

The last resort, in my case, would have been to call the credit card company and report this, which was perfectly within my right on 3/14/00. I chose to contact you instead. I hope that sheds some like for you, Mike, on my actions. If not, I doubt any explanation would be understandable.
 
Ray, again, we apologize for this, and it was entirely our fault that your refund did not happen in a timely manner. That has since been rectified, and again we apologize for the delay.

I've talked to Mike about the tone of his post and he too apologizes for his response here. We apologize for the delay between your contacting us, and our refunding the money for the magazine. While we can offer no excuse, mistakes do happen.

Spark

------------------
Kevin Jon Schlossberg
SysOp and Administrator for BladeForums.com

Insert witty quip here
 
Since this was brought up, I never contacted BF to say that I wanted to donate my subscription money. I apologize for leaving YOU hanging. I know there was a mechanism to do this, and again I apologize for not using it. Mike and Spark, can you use this post to do so? For those who don't understand why I would do this, it is simple. The information and enjoyment that I get from lurking and posting far exceeds the , what was it , 30 bucks?

------------------
A knife is by default a tool, it's only a weapon when a human chooses to make it so.

 
Sure thing, no problem....

Spark

------------------
Kevin Jon Schlossberg
SysOp and Administrator for BladeForums.com

Insert witty quip here
 
Mike/Spark-
Please DO NOT refund the subscription money for "To The Point." Anyway that I can help support these Forums, I will. You should be receiving the Military any day now. Much good luck and "keep on keeping on."
Aloha-
Patti @ IDB
 
Patti, we got the knife today as a matter of fact... contacting you back is on my never shrinking list of things to do...
biggrin.gif


Some lucky forum member will be happy with that plain edge Military...

Spark

------------------
Kevin Jon Schlossberg
SysOp and Administrator for BladeForums.com

Insert witty quip here
 
I didn't even know you guys were sending out refunds. Keep mine also. This site alone is worth that and more.

Martin


 
You must log in or register to reply here.
Back
Top