Todd Begg Knives won't answer emails requesting spa treatment for Bodega.

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shan2

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I've been trying for weeks to get an answer from customer service at Begg Knives. I just want to send in one of my Bodegas for a spa treatment. However, I can't get any response from them. Is this normal?

Is there another person who can service these knives if Todd Beggs won't?

Thanks.
 
If you aren't already, try sending an email from an ISP email service. Now that I send emails solely from an ISP email service I've never had an email go unanswered. Every knife company and knifemaker is bound to have different email filtering settings and sometimes emails don't get through.
 
Blade Show. It's the biggest thing going this time of year and any company or individual that bases their living off of knife stuff will be there. Lots of prep work and time involved for all the makers, manufacturers, suppliers, dealers, etc.
 
Thanks, guys. I did a little reading on the Blade Show...wow. Man, I would love to be able to go there! I'm a relative newbie at knife collecting. But that seems a wonderful place to jump in with both feet.

The odd thing with Begg is that my emails regarding purchases were being returned promptly, but those pertaining to this service are not.
 
Their phone number is not listed under their contact information. If someone can provide it, I would be much obliged.
 
braillediver said:
Call them? Maybe you're emails are stuck in a spam filter?
Click to expand...

Not likely.

shan2 said:
Thanks, guys. I did a little reading on the Blade Show...wow. Man, I would love to be able to go there! I'm a relative newbie at knife collecting. But that seems a wonderful place to jump in with both feet.

The odd thing with Begg is that my emails regarding purchases were being returned promptly, but those pertaining to this service are not.
Click to expand...
 
Patience...Patience..
BLADE SHOW is the ""SUPER BOWL"" of makers
They will take care of you.,
JUST at this time of year..
Not going too be ""IN YOUR TIME FRAME""
Mr Begg and his TEAM are OUTSTANDING folks..
 
I hope you are right. I'm very patient. But it would have been reassuring if Begg had simply explained the situation and stated that they couldn't get to optional service requests until after the show. A simple form response would have been suitable and welcomed.

At the price point of their products, I really wasn't expecting this kind of response...that's all.
 
Patience is a VIRTUE--You are NEW too this HOBBY--Please try to not allow your displeasure with the lack of communication at this time of year with one of the TOP makers discourage you from having a happy ending..
 
shan2 said:
I hope you are right. I'm very patient. But it would have been reassuring if Begg had simply explained the situation and stated that they couldn't get to optional service requests until after the show. A simple form response would have been suitable and welcomed.

At the price point of their products, I really wasn't expecting this kind of response...that's all.
Click to expand...

blade show, blade show, blade show, blade show...... that's the answer to the next 4 or more questions you have about this. EVERY company, ALL makers, are getting ready for this show and it has already been explained to you how much goes into prep for some of these makers to try and win awards, and show off their products at the biggest stage in this industry. Be patient and you will see that they are very stand up people. I was in Hawaii once and contacted Tom Mayo about visiting his shop and while he was very kind and said I was welcome, he also told me that he was prepping for Shot Show(I think that was it) and he didn't have tons of time. I decided it best to take a step back and leave the man alone while he worked :)

The price point of their products makes no difference..... I guarantee if you contact several custom makers at this same time they will all be swamped with prep for the show.
 
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