Well, I have bought a SOCOM, a lighter, a monocular, compass, repair kit, some packs and several more knives and am waiting on a nice damascus nate clark auto.... it has always been good...
Are you rating the knife or the service? Who's quality was "just so so"? Did you contact Patrick and explain the problem, or is this just a "I didn't like the knife, but didn't do anything about it" type of post?
I have nothing but the best to say about Patrick, his products and his service!
I just received a nice order from him. I didn't like the two Delta Windmill lighters because they were bigger than I thought they would be. My mistake. He NEXT DAY AIRed the standard Windmills (I like them very much) before he had received the Deltas I was returning! And, it was a PAYPAL deal, so he didn't have any credit card protection if I didn't send back the other lighters.
That is far from "so so" service in my book!
Thanks Patrick!
Michael
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He who has smelt the smoke is never free again...
I buy ALL my Extreme Gear from Patrick. I recently picked up a GaurdFather4...when I got it I found it to be much thicker than I had anticipated. I felt kind of bad returning it, but Patrick said they have a 7 day hassle free return policy.
bottom line is we never want an unhappy customer, it is simply bad business.
we have a 7 day hassle free return policy. anything you don't like, please feel free to return it for a refund.
mr. erlkonig,
please feel free to return the colt gravity knife for a refund. you may simply drop it in the mail and send it back. the knife itself is a low cost knife made in germany for their FALLSCHIRMTRUPPE; a simple issue duty knife for about 60 bucks.
hopefully we can help you with something else in the future.
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PATRICK YORK MA TRIPLE AUGHT DESIGN
I just received my first order from Triple Aught. There was a minor problem, and Patrick emailed me back with a solution within 5 minutes of notification. Great service. You can bet he will receive more business from me!!
Gotta say once again, Triple Aught is great. In comparison to both Botach Tactical and Knifecenter of the Internet, Triple Aught delivers BOTH VALUE and SERVICE. Try the hit and miss guys and you'll come right back to Triple aught!
I have also made my first order with Patrick
, which admittedly was small and the treatment I got you would have thought I spent a great deal of money with Triple Aught
. It was at my house yesterday and I ordered late last week. It would be way too easy to be a high volume repeat customer with these folks.
I know that the gravity knife is a less expensive item, but if they can take every order seriously. I think a striped srcew and scratch may not make you happy, so how can I expect from them!
Sounds like you got a good and honest answer erlkonig.
After spending more than $1000 in orders with them, with another $1400 on order, 7 knives in total, I have not had any problems, nor needed to return any items. Quality and service/response time is exceptional including the fact that my orders require special handling due to living overseas.
I have only one gripe with TAD...I wish they would stop posting such awesome quality and desirable items on their "whats new" URL. I am going broke and almost every time I check on it (I now have an auto function set to check that URL every day) I see something else I "just gotta have".
Go on vacation for a while Patrick, let my wallet recover
Rad
I always go to Patrick's website for a gander at all the newest Knife and Tools on the market. I think Patrick searches the world for the coolest toys for us knife/tool addicts. Keep up the good work!!!
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