Mixed Tru-Grit, shipping lost

[kbright]

This is not a big negative on Tru-Grit, just a warning. I sent 3 blades to Tru-Grit for heat treat, but they have disappeared. USPS says they were delivered "to an individual" on February 7 at 11:21AM, but Tru-grit has not been able to find them. I shipped Priority Mail, with no special services. Tru-Grit said they checked with neighboring businesses to see if they were delivered to someone else. The dust has settled, and my blades are lost.

So my warning is to ship with signature or receipt for delivery.

 

[annr]

Sorry for your troubles. IME, signature is no assurance of signature. My mail man has said members of my household signed, and they weren’t even home—in fact, no one signed.

Can you and/or tru-grit follow up with USPS? Postmaster? Tell them they never received anything. They can find things…sometimes.

 

[kbright]

Yes, we both followed up with USPS. They are confident that the package was delivered, to someone. They have GPS coordinates that places it at or near Tru-Grit. Maybe shipping with signature on receipt is not the best USPS type of service, but there probably is some extra service that gives more guarantee for a few dollars more.

I'm in a city with a significant "porch pirate" problem for residential deliveries. They say porch pirates follow the delivery trucks around and steal boxes minutes after delivery. People are installing security cameras because of this problem. I don't know if commercial deliveries are targeted.

 

[annr]

That’s too bad, and it sounds like you are out of luck. (Perhaps the signature would have given you some leverage?)

People whom I know that routinely ship valuable items refuse to use USPS. They have contracts with UPS and/or fedex and tell me collecting on a claim has not been problematic.

Good question about the piracy. It’s certainly possible.

There are other possibilities, but they would involve some form of lying or oversight on the part of the mail carrier.

I’ve seen those tracking delivery confirmations can be faked. My mailman confirmed delivery of my package. I received the alert, checked my porch: nothing. Turns out it was still nearby on his truck. (He claims not to know how the tracking works.)

Going forward he doesn’t confirm delivery until it’s delivered. (it’s theoretically possible someone marked it delivered while in the vicinity of tru-grit and who knows if it ever left the truck…or it could turn up…we’ve had packages turn up a month or more later, even when tracking said they were delivered and we received nothing at the time.)

Good luck!

 

[Mo2]

Try using registered mail. This is number one for not loosing packages.