Trusting Mike at New Graham

Randman

Randman

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Joined
Dec 3, 2001
Messages
79
I've bought knives from New Graham before and was pleased with their service. About a week ago, I ordered a Spyderco Moran, Perrin, and Temperance (Spyderedge). I received the knives two days later, record time! I opened them up, and everything was there, except the Temperance was a plain edge. So I email Mike to tell him what happened, and then went to bed.

I get to work the next day and check my email, and had a reply from Mike. I will paraphrase what the contents of the email were. It was something like this -- I'm sorry for our pick error, we strive for perfection but don't always attain it. I have already shipped you the Spyderedge Temperance, the tracking number is 1Z 234 xxxxx xxxxx. Please return the plain edge Temperance at your convenience and let me know what the shipping charges were, I will credit that amount to your credit card.

Needless to say, I won't be letting him know how much the return shipping was. Mike has shown me what kind of businessman he is, I wish I knew more like him. He certainly has earned my trust.
 
Somehow this thread got posted with the ? icon. I figured that must be either a mistake or a software glitch so I edited it. That'll forestall a million people rushing in here to answer the perceived question whether you should trust Mike or not. :)
 
Cougar,

You're right, that was confusing. I changed it to "Trusting Mike", as I considered him quite trusting of me, to send the replacement before I returned the mis-picked knife.

Randy
 
Thanks for the good word Randy...the PE arrived safe and sound, just like I knew it would....md
 
Not only is he great to deal with, talk with on the phone, and communicate by email, but now he can also claim success as a couples therapist!

He was able to find a very scarce item for me that my wife wanted very badly for her Birthday.
Thank Mike!!:D
 
Michael is a great guy to do business with - he always has time to talk a bit about knives and other pastimes :)

Matthew
 
Just want to add my kudos to Mike & New Graham. I received a knife that I was entirely satisfied with from them (probably overly picky on my part). Mike sent a replacement without question, and without waiting for my return. Wonderful folks to deal with.
 
Mikes the most trusting soul I ever met trusts me with his knives, camera’s, his house, cars, his wife (hmm that sounds bad but it isn’t). Just a all around good guy and business man I doubt anyone in Bluefield would argue that, well maybe some of the toads he busts for prescription fraud would be they don't count.
 
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