Hi!
Some weeks ago, I ordered at this shop http://www.tsaknives.com/ two GEC knives. I´ve already bought there several times knives several knives from GEC. This is one of the shops that ship these knives oversea to very nice price.
So long, there was nothing to complain about. But at this order, I added a #72 Mini Lockback Hunter to my shopping cart. I got this one (and a #12 Powderhorn Jack which was in great condition). The #72 was in not the best conditions. It had gaps and side-to-side bladeplay as well as bladeplay up-&-down. I wrote this to Greg, the owner of TSAknives, in an email yesterday.
I got an email back, that the money I spent on that knife has been refunded. I already had the package in hand sending this knife back to the US. I wrote him, if he wants to see pics of the knife at all etc. He wrote me, I can keep the knife because all the costs like shipping again, customs & fees would cause a "cost explosion". Nothing to say about the time that it will take until it will get back to Germany.
Being honest, I´ve never seen anything like this before. This is an example of an outstanding service. :thumbup: :thumbup: :thumbup:
I can´t thank him enough for taking the time, writting emails and helping me to solve the problem. Always in a kind way of talking. I really appreciate people that stand behind their things they sell and behind their costumers.
This is just one way to thank him in some way for his service. He´s a real gentleman and one of Best out there!
It won´t be the last time I bought my knives at Greg´s shop!
And there´s still something to add: As I already told, I ordered there already several times. Everytime I got the answers on stupid emails about shipping time etc. in very fast time and he was very patient with me, as a beginner in oversea shopping and shipping in general. The invoices were always added outside the package, so I could pay the customs and fees directly at the postman and had not to drive to their authority office about 40 miles (each direction) from were life.
Some weeks ago, I ordered at this shop http://www.tsaknives.com/ two GEC knives. I´ve already bought there several times knives several knives from GEC. This is one of the shops that ship these knives oversea to very nice price.
So long, there was nothing to complain about. But at this order, I added a #72 Mini Lockback Hunter to my shopping cart. I got this one (and a #12 Powderhorn Jack which was in great condition). The #72 was in not the best conditions. It had gaps and side-to-side bladeplay as well as bladeplay up-&-down. I wrote this to Greg, the owner of TSAknives, in an email yesterday.
I got an email back, that the money I spent on that knife has been refunded. I already had the package in hand sending this knife back to the US. I wrote him, if he wants to see pics of the knife at all etc. He wrote me, I can keep the knife because all the costs like shipping again, customs & fees would cause a "cost explosion". Nothing to say about the time that it will take until it will get back to Germany.
Being honest, I´ve never seen anything like this before. This is an example of an outstanding service. :thumbup: :thumbup: :thumbup:
I can´t thank him enough for taking the time, writting emails and helping me to solve the problem. Always in a kind way of talking. I really appreciate people that stand behind their things they sell and behind their costumers.
This is just one way to thank him in some way for his service. He´s a real gentleman and one of Best out there!
It won´t be the last time I bought my knives at Greg´s shop!
And there´s still something to add: As I already told, I ordered there already several times. Everytime I got the answers on stupid emails about shipping time etc. in very fast time and he was very patient with me, as a beginner in oversea shopping and shipping in general. The invoices were always added outside the package, so I could pay the customs and fees directly at the postman and had not to drive to their authority office about 40 miles (each direction) from were life.
