Typical Buck response to a problem. 10 days door to door to door, east coast to left coast and back, problem solved. Just like all the other makers, right? Thanks, Joe, it makes all the difference in the world. Salude.
FYI: On July 8th I sent an older Case stockman to their repair "service" because the shield fell out. After waiting 2 1/2 weeks I began to wonder if the post office lost it (it happens)..so I sent an email inquiry to Case. They are now looking for it and they informed me that "Typically, inspections take 6 weeks from date of arrival". WOW If this was a Buck knife I could have had it repaired 4 - 5 times while Case is still "lookin'" at it !!!!
Just thought I would share this experience so all you Buck enthusiasts could, with me, appreciate a bit more what a great company stands behind our favorite knives.
no dought about it, Buck's service is outstanding with workmanship beyond compare. a big thanks to Joe and the wizard Efrin for all of the work they have done on my knives. i just got back a Buckmaster 184 that looks better than when i bought it. many thanks.
BCCI LIFETIME MEMBER 1135
Larry D Fletcher <><
He that has no sword, let him sell his garment and buy one...[Luke 22:36-38]
I have often mentioned Efrin's name as the rework specialist here at Buck. We could not have a better person doing the work! He takes obvious pride in every knife he handles. He cherishes feedback from customers and once told me that he can not retire until he receives 500 "Thank you" letters from customers. He keeps every one of them and to date has about 330!
Just thought i should give credit to where it is due.
Take care,
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