UPDATE!
Got back from warranty today. They called me to tell me last week they couldn't find anything wrong with it and that everything was in spec. I was a little puzzled so I just told em to send it back.
Well got it today and they definitely fixed something. The out of spec part might of been corrected simply by dissasembly and reassembly. The lock is quiet as a mouse now.
Video days it all. Turn sound up.