*UPDATE* Tilt Warranty Repair :(

Have you pulled it apart before? Or did it come that way and you have yet to disassemble? I would try to straighten it out myself, if that doesn't work then I'd contact Kershaw.
 
I'd send it to Kershaw...only thing is if they can't fix it they don't have ones on hand to replace it with I'd imagine..
 
Hopefully they stock parts... I guess we will see. Theyve never let me down before, but ive never sent in a limited production knife before...
 
I wouldnt muck with it until kershaw tells you what can or cant be done. My reasoning for this is if you go and try fixing it yourself and it doesnt work or makes the issues worse then its really not kershaws problem to help fix it at that point. I would give them the chance to make it right and then take it from there.
 
Well................ it came back home. Not exactly excited though. Yeah, the obvious blade play is gone but only because they bent the lockbar over very heavily. Still has lock rock just as bad, just requires a little more force to feel it. I can hear and feel the lock moving inboard and outboard when pushing on the spine.

The other issues now are that the closed detent is FIRM. That's kinda what happens when you bend lockbars. WAY firmer than other flippers or how it used to be. According to my force gauge 14 lbf is what it takes to get flipping.

Main gripe however, is that I sent it in having been sharpened a good number of times, and with a very tiny chip in the edge. They sure got rid of the chip for me. Along with 3 mm of the tip end. To get the tip to contact now, the back edge of the blade is about half an inch off the surface. My wharncliffe is no longer flat, or close to flat. I'm all for complimentary sharpening if people ask for it. I have the sheet I sent in and made sure I hadn't asked for any sharpening, and I hadn't. I wish they'd have asked first, or done a decent job of fixing anything.

Pics to follow.

I'll admit I'm picky, but this is not acceptable. Sure, it's totally useable. But, for the pricepoint this should not be tolerable.
 
Well you might have not asked for it to be sharpened, did you ask for it not to be sharpened?
 
Since they have no parts, that's the kind of fix that you're going to get apart from a replacement of equal value. If you're muscling the blade to get the lock bar to flex, then that's not blade play. I'd consider that fixed, but unfortunately since they have no parts for the TiLT, they're working with limited resources.

Not putting that you want it sharpened doesn't mean that it won't be. They sharpen knives sent in for repair as standard procedure, so since there was already a chip they likely saw an opportunity to repair something and they just went ahead and did the best they could.

My TiLT isn't perfectly flat either. There's a slight curve near the tip. No where near as dramatic as yours is, but if you have a user there, it at least seems like you still have a decent amount of material to work with. It's not ideal, but sometimes situations like these just can't end up ideally because it's not in the cards. :(
 
That's a bummer man. I would be upset too. I have sent knives in before that I didn't want sharpened and I wrote on the blade with sharpie "do not sharpen!!" as well as a note requesting that the knife not be sharpened.
Maybe that's something to think about if you have to send another knife in for service.

When I sharpen my knives I'm super aware of the amount of steel I'm removing and try to remove only as much steel as is necessary. I know that manufacturers sharpen knives on power equipment and although they get the knife sharp(usually)they tend to remove WAY too muck steel in the process.
 
If you're that unhappy, I would recommend contacting Kershaw. I'm sorry you've had a bad experience brother.
 
That kinda blows man, but I've learned with limited edition knives that if I don't like ANYTHING on them (enough to bother me) to sell it with FULL disclosure and buy another one or forget about it. I sent in a Tilt for sharpening and the same thing happened; I think they must be pretty difficult to resharpen. I'm not sure if it's a different crew that does the initial sharpening/resharpening or if skill varies that much person to person. Also, since they don't have many parts stocked (if any), repairs can be very difficult. There was one instance where they actually replaced my SW blade with an DLC blade (which was awesome of them - good call Steven) because they didn't have the right parts to fix the SW one.
 
At the end of the Day does it cut? It may sound blunt and maybe even a Bit harsh but you haven't said one thing about it's edge...And if you have to put alot of force on it to make it move then it sounds like its solid enough. It still cuts just as good. It seems as if you weren't going to be happy unless you got a Brand New Knife Back. At the End of the Day it a Knife and a LE one..So they can only do the best they can to fix it and if that doesn't please you I would sell it... There are many people who would be happy to own this knife.
 
^Pretty much. There's a gentleman in this thread actually who would love to take it off your hands... :p

When it comes to LE knives of a certain nature, I just accept what situation is. For my EDC, the CF154 Blur, I bought more than one, and realize that CPM-154 blades aren't in great supply. If I snap the tip off, I could use one of my other blades, or send it in and maybe they'll put a blade of a different steel. I also have an S30V Blur blade in that event.

Sometimes, things just don't work out. Other times, they work out as well as you prepare for. Some folks have 4 TiLTs, use a couple, and prepare for the risks that come with using any kind of tool. Like I said, sometimes things just aren't ideal.
 
Definitely not acceptable, specially on a limited edition kinda expensive model.
That is a botched up repair and not something they should of done if they really couldn't do better. If it's really a problem to keep stock of parts for them because their limited edition: Don't sell them with warranty.

Kershaw seems to sharpen knives one way or another. I specified on the form that I didn't want my ZT 561 sharpened... They did it anyways. Not a big deal to some, but I had just reprofiled it before I sent it to them. I actually just got done reprofiling 2 days ago, again.

Glad I saw this, cancelling my preorder for a ZT limited edition. Not paying half a grand for a knife which may or may not be serviced later down the road. Reminds me of Sony.
 
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