Ups____the Morons!!

knifenut43

knifenut43

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UPS has really outdone themselves this time. On Oct. 20th I shipped a package containing two knives to a forumite in Florida. UPS refused to deliver it to his apartment house due to the lack of an apartment number, even though the manager regularly takes UPS deliveries for the tenants there at the address that was on the package. The package was returned to the local UPS center, however neither I or the the recipient was notified. Both of us were curious when the package hadn't arrived several days after it was shipped and called to inquire.
UPS had varying stories to tell. He was told the package was lost. I was told that the package was being held due to the lack of an apartment number for delivery. I was assured the problem would be resolved immediately and a UPS supervisor would call the recipient the next day to arrange delivery. Well, they never called so the recipient called them back. They told him the package is lost and there was nothing more they could do for him. My next call to UPS was to file a claim for the loss, as it was insured. UPS said they would "investigate" the loss and it would take eight business days to complete their "investigation". Well, we're still waiting six days into the eight and no word yet on the outcome. Needless to say, these MORONS have lost my business for good. They definatley have an internal theft problem that they are not able to control.
Stay tuned for the final outcome!:barf:
 
UPS = Un Professional Service ! :barf:


I've always wondered what happens to the parcels when they're refound. :(
 
Not trying to justify UPS(as they are assclowns), but why does the recipient not have an apartment number? He lives in the apartment building, doesnt he?
 
Originally posted by Danbo
... but why does the recipient not have an apartment number? He lives in the apartment building, doesnt he?
Click to expand...
Coming from the Postal Service in New York City, this always made me crazy. We have buildings with two to three hundred apartments in them, and customers who don't think to tell their correspondents to use apartment numbers writing to them.

It's one thing for the regular carrier delivering the first class mail to get used to who lives where (two hundred apartments, maybe 20 Goldbergs, 40 Gonzalezes, 10 Wangs) but the parcel post carrier doesn't deliver mail to everyone in the building every day and has no idea what to do, except leave the parcel with a doorman, only he doesn't know who has authorization on file to leave mail with the doorman ... !?
 
You may want look around the apartment building. I have had inbound UPS packages go astray for days, only to find them stashed around odd corners of the house. When in doubt these idiots will toss a package anywhere, patios, behind hedges, under lawn furniture, landlords, neighbors, and just about anywhere else; and they are not very good about leaving notes behind to let you know where they put them. I have spent days trying to trace a package with UPS only to have the dog pop up with an odd package in its mouth.

Give it a try. The package may already be there (somewhere).

n2s
 
'What can brown do TO you?'

I have found that if you give specific delivery instructions to the shipper, they are usually followed.

I have a place I like my packages left, and when I leave shipping instructions with the shipper, they are usually followed 99% of the time.

Remember to communicate, folks. It works.
 
I worked for UPS from 1980 to 1983 while I was in college. They were a good company then and probably still are.

Some employees are thieves as well as many people on the streets. Theft, and losses, in small quantities occurs in all shipping companies. This makes them look bad and very incompetent at times.
Good luck on recovery.
 
I've related this story before but it bears repeating in light of this thread!

I ordered a camera lens from a dealer in New York City about 3 years ago. I gave him my correct address, apartment number and all, which at the time was in Arizona and the dealer shipped the lens via UPS. A few weeks later..no package, no lens. I called the dealer who gave me the UPS tracking number and the hunt began. The package was picked up and processed through the New York UPS office and transited to the Chicago UPS office. It sat there for a week and was transitted to the New Jersey UPS office..(geographically speaking it went from East to West and then back East)and then went back to the New York UPS office, which is when I came upon it's whereabouts. I called the UPS Customer No Service number and was told that in initially missed a train to the Phoenix UPS office and was accidentally routed back to New York. Now the dealer got on their case and told them to ship it from the UPS office in New York to his customer in Arizona. Two weeks go by..no package, no lens. Track it again..guess what..same trip..New York to Chicago..Chicago to New Jersey..New Jersy to New York. Only now, UPS was insisting that the address on the package must not have a zip code and they don't know where to ship it. Well I told them where to ship it and where to stick it if it ended up back in New York for a third time. The UPS supervisor told me that if the address label was correct when I received the package..to call back and get a refund on the shipping.

Package finally arrives..the pre printed address label from the dealer is exactly correct..even including my phone number..I verified with the driver that the address was correct..he agreed and a call was made to UPS to resolve the problem of paying for 2nd day shipping and receiving it in just under a month. I was told by two supervisors that I was NOT entitled to any sort of refund because..and get this..UPS does not, in any way guarantee delivery of any parcel to a residential address. So I asked..rather candidly, that in the event that a package never arrives at a destination, even though the address is correct and it has not been stolen by one of the Brown bandits..then UPS is never liable? the answer I got is that they were not.

I added that in reality the only thing that UPS is really responsible for..is collecting the delivery fee..but not ever actually delivering anything..she got snappy and stated that my one fouled up delivery compared to the millions of deliveries per year is no reflection on UPS's ability to deliver packages...and I responded that managements attitude towards not admitting and or resolving any case where they are at fault...is certainly a reflection of their piss-poor corporate practices towards those that actually pay their salaries by mistakenly ponying up to their kiosks and actually utilizing their shipping!

I also asked her why in any of their ads do they never even hint at not guaranteeing delivery to residential addresses and she stated "who would ship with us if we said that"...and I said.."Exactly"!!!!!!

Moral...Use FEDEX...they are much better!

Bpman
 
U.P.S service is the absolute worst! The percentages of you getting your package delivered to your residence without a hitch, is slim to none, business delivery for some reason, no problem. There's been so many instances where I had a package sent to my home, only to find that these guys deliver only during business hours, what good is that if I'm at work?!?!?! Then if you want to pick it up yourself, you have to go to their offices in the middle of nowhere, you guessed it during business hours. Failure to pick up a package after 3 days, gets it shipped back to sender, a call to customer "dis-service" gets you nowhere. Learning my lesson, I insist on using the postal service priority service for all my deliveries.
 
Funny, with slim to none, and probably a hundred packages delivered to me at various houses and apartments(if not more than 100), never lost one yet. Interesting definition of slim to none.
 
Maybe "slim to none" is a lil exaggerated! But you know what I mean...Especially when it's the package you've been awaiting desperatly!
 
Well, UPS called this morning and related that they have in fact lost the package. It was scanned at their Tampa distribution center, then disappeared. They have to mail the claim form to the local outlet where I shipped the package from because they don't have the fax number for the local store. That will take another week. I then have to make contact at the local store to begin filing the claim for the lost knives. More great service:barf: I sent the forumite a money order today refunding the money he paid me for the knives. It will be real interesting to see how long it actually takes to get my money back from UPS!!:grumpy:
 
Well, the saga continues. Here it is Dec. 27 and I'm still going back and forth with these IDIOTS who have not reimbursed me!
 
Not surprising !

Typically, when they admit that they've lost a parcel they pay out pretty quick. But it shouldn't take this long ! From the time UPS receives a completed claim request (and approves it) they are supposed to process a check within 7 - 10 business days. When they admit that they lost the parcel, that is considered approval of a claim reward. And even though this is UPS' busiest time of the year. . .again, it shouldn't take this long !

Tell your local outlet rep or manager, where you shipped the package from, to start raising hell with the "Claims Rep" Supervisor.

If you don't mind me asking. . .what "local outlet/store" are you dealing with ?
 
I used to work at a Kinko's university sub-store that regularly outsourced to a Kinkos across the country for large run offset printing. At least one box (if not several) per shipment would be torn open or completely smashed ruining nearly the entire box of printing. We could never work out a refund since it was one of many and the price was for the entire run.

Never really had a problem with ups besides them not understanding that the intercom in my old apartment didn't work.

I usually use the good old USPS and have never had issue.

N2
 
The truth of the matter is None of the companies are worth a crap when it comes to getting a refund or other satisfaction for bad service.Months went by and Fed-X never issued a refund for failing to ship a package overnight Saturday special delivery that they charged over 40.00 for the service and took 4 days to get it to me.After a few months the internet dealer refunded the money for Fed-X, since they couldn't do the right thing and do it themselves.I will never use Fed X again just on principle.I use USPS with good results,but luckily I have not had to make any claims.
 
Knifenut, with all due respect you caused the problem and you have no proof that anybody stole anything. UPS requires apt. numbers for apartment deliveries - every time. Any time an apt. number is omitted the the product is returned to the sender-by UPS policy, despite what other drivers might have done. This takes about 10-15 days. While this may not satisfy you, it is standard UPS procedure.

The stated time to do a trace is 8 days. Usually, they complete it in about 5 days. After the trace you can file a claim, although I suspect the product will be returned to you by UPS before that happens.

UPS did nothing unusual. They followed normal procedure. You are at fault for omitting the apt. number. Sorry, but that's the case.

Incidentally, I received a package last week that was returned as undelivered by the postal service. The package was mailed in January of this year so it took almost 1 year to be returned. It is the only lost package that has been returned to me by the postal service since 2000 and there are many of them. The UPS system is far more reliable and more predictable. Be patient, you'll get your package back or your money - more than I can say for the USPS.
 
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