Upset with SR1-V and customer service

Glad I read this. I was just about to pull the trigger on a lion steel m7. I think I'll stick with Busse. Too bad, looks to be a beautiful blade and I'm sure they are mostly, but why take a chance on mostly.
 
This is just ridiculous! What does it take to get help from a manufacturer? I purchased their top tier knife, need help with a bad heat treat. I am willing to even purchase a replacement blade at this point! Why am I stuck with a beautiful handle and a useless blade when I am even willing to pay to replace a blade!? If the moderator can please help me, it would be very much apprieciated. I never thought it would go this long without being addressed! This is truly a discrace. What does it take for a company to answer their customer? What good is registering your new knife on their website when their customer service is not lacking but completely non existent!!! BUYERS, BEWARE....
Chris
 
It's very disappointing. Molletta pops in often enough, I would have thought he would try to help.
 
It looks to me like the €60.00 is for both the blade and coating of the frame. Perhaps ask them just to take care of the blade and they'll probably just replace it with a new blade.

Mail it the slowest possible way to Italy but they'll send it back via FedEx Express.

Email to:

 
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