Urban EDC Customer Service?

R

rennwerkes

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Jul 26, 2020
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Trying to get a replacement set of screws for my Nymble but so far haven't received any response back. Wondering if anyone else has dealt with them?
 
Urban EDC employs good folks who can sometimes be difficult to reach.
I hope posts such as this will encourage them to pay more attention to customer communications.
I wish they -- as well as other retailers and manufacturers-- still had published phone numbers with knowledgeable employees to answer questions.
 
That's good to know there are good people there.
Hopefully I'll eventually get in touch with them.
 
Here's my update.
Finally got in touch with them through text. I'll bet my emails were all going to spam.
They responded back and after a bit of time I got a replacement set of ti screws for what I think was a great deal.
Very happy with my experience with these guys.
 
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