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USPS Blues. Undelivered package

I found one that serves Canada, called ShipSimple. I was directed by the sales agent I spoke with to look at their instructions for packaging fine art, as she figured that would be closest to what I was describing, i.e. handmade knives. It required taking pics at each step in the packaging process, to prove you were properly securing the item (instructions seems to assume a framed painting or such). The final step was to clearly label the package as "Fragile - Fine Art". That was pretty jarring to me, and here is why:

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I think the USPS is like any big business, the bigger you get, the more likely you are to hire a less than ideal employee. If only 1% of the population are idiots, and you have almost 34,000 branches, 340 of them will have bad employees.
I've never really had any issues shipping from the PNW to various places around the country until this year, when my Father's Day card took 3 weeks to get to Chicago. I started to believe what folks are saying about the decline of the USPS, but I just had a transaction where I mailed a check to someone across the country who was going to ship my product after the check cleared. I mailed the check on the 28th of August and got the product delivered Saturday.
That seems to be pretty good shipping times in my book.
 
I shipped out one of my handmade knives on the 2nd and usps never scanned it. It doesn't show anything except that I created the label. I tried filing for a missing mail claim but hasn't helped.
 
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